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SMU Dedman School of Law · 1 month ago

Salesforce Administrator (Dept Applications Developer III)

USA-TX-Dallas

Full-time

Onsite

Senior Level

5+ years exp

SMU Dedman School of Law is seeking a Salesforce Administrator to serve as the subject matter expert for the Salesforce ecosystem. The role involves maintaining the CRM environment's security and integrity, implementing automations, and advising on the platform's strategic use to enhance donor engagement and operational efficiency.

EducationUniversities

Responsibilities

Serves as the primary Salesforce Subject Matter Expert (SME), guiding on optimal platform usage, feature adoption, and best practices. The admin will translate business requirements into technical solutions, ensuring the platform is configured to maximize efficiency and drive key business outcomes. Cross train colleagues while maintaining a scalable, secure and high-performing environment

Establishes and maintains security, including managing access, sharing, roles, profiles, and permission sets to comply with data governance policies. Implements and manages data protection solutions like Shield and OwnBackup to ensure data integrity, facilitate reliable backups, and support quick data restoration. Proactively monitors for vulnerabilities and enforces data quality standards

Designs, develops, and deploys complex automation solutions (Flows) to streamline processes, improve data consistency, and reduce manual effort. Requires continuous partnership with DEA and SMU colleagues to identify pain points and implement innovative solutions that enhance the user experience. Balances automation benefits against technical debt and platform stability

Handles all Salesforce administrative tasks, including managing standard and custom objects, fields, validation rules, page layouts, experience cloud, and Lightning configurations. Supports Salesforce and third party configuration changes, partnering to deploy updates, maintain system health, and ensure seamless operation. Requires attention to detail and adherence to deployment best practices

Provides administration and support of the Kindsight Ascend managed package, ensuring it is correctly installed, configured, and integrated with Salesforce environments. Troubleshoots issues unique to the managed package, upgrades, and liaise with Salesforce and Kindsight to resolve complex errors or leverage new package features. Understands the package's impact on data models and automation within the overall Salesforce environment

Creates and maintains comprehensive system documentation for configurations, process flows, data models, and custom automations. Contributes to training materials and provide guidance to end-users and other technical teams to promote effective platform utilization. Requires strong communication skills to collaborate effectively with business stakeholders, developers, vendors and campus partners. Other duties as assigned

Occasional travel for professional conferences, speaking engagements, and/or site visits is required

Qualification

Salesforce AdministrationSalesforce FlowData Backup SolutionsSOQLChange SetsSalesforce Certified AdministratorInterpersonal SkillsProblem-Solving SkillsOrganizational SkillsCommunication Skills

Required

Bachelor's degree

A minimum of five years of work experience

Direct, hands-on administration of Salesforce Sales Cloud, for at least three years, including configuration, security management, and deployment using change sets or DevOps tools

Demonstrated experience in developing complex business automation using Salesforce Flow and managing third-party tools like data backup solutions

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies

Candidate must also demonstrate strong written communication skills

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions

Candidate must also have strong organizational, planning and time management skills

Expert-level proficiency with automation tools like Salesforce Flow

Experience with Data Loader, Workbench, Dataloader IO or equivalent for mass data manipulation

Experience with Change Sets and familiarity with environment management tools

Basic knowledge of SOQL (Salesforce Object Query Language) for reporting, troubleshooting, and validation

Salesforce Certified Administrator

Preferred

A Master's degree in computer engineering and/or project management

Experience working in a technical role within the Software-as-a-Service (SaaS) or Technology industry, demonstrating an understanding of rapid release cycles and high-growth environments

Experience in higher education or non-profit

Proven practical experience or formal training in utilizing and configuring Salesforce Shield (Platform Encryption, Event Monitoring) and enterprise-level data backup solutions (OwnBackup)

Salesforce Certified Advanced Administrator