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TaxRise · 5 hours ago

Lead IT Support Specialist

Irvine, CA

Full-time

Onsite

Senior Level

$75K/yr - $85K/yr

TaxRise is a company dedicated to providing tax relief services and making a positive impact on individuals and families facing financial uncertainty. The Lead IT Support Specialist will oversee the IT support function, lead the team, and ensure efficient handling of technical issues while driving process improvements and aligning IT operations with business needs.

ConsultingFinancial ServicesLegalProfessional ServicesTax ConsultingTax Preparation

Growth Opportunities

Responsibilities

Lead the IT Support team by delegating daily support tickets and managing workload distribution

Serve as the escalation point for complex or urgent technical issues

Provide mentorship, training, and guidance to IT Support Specialists

Ensure service-level expectations are consistently met, driving accountability and efficiency

Evaluate and recommend new technologies to improve productivity and efficiency

Align IT strategy with business objectives, ensuring technology supports company growth

Foster a culture of service, accountability, and innovation within the IT team

Provide direct, hands-on support for desktops, laptops, tablets, printers, software, and cloud-based phone systems

Troubleshoot and resolve high-priority or complex technical issues

Develop and maintain end-user documentation, including troubleshooting guides

Oversee and execute onboarding and offboarding processes, including account, device, and desk setups, access management, and equipment configuration

Ensure IT policies and security protocols are followed during employee transitions

Monitor network usage and performance, proactively addressing issues to prevent downtime

Implement and oversee backup and recovery processes

Demonstrate strong understanding of TCP/IP, DNS, and related networking tools and concepts

Oversee stock and server rooms, ensuring accurate tracking of hardware inventory and lifecycle management through company-approved software

Coordinate IT equipment setup for office relocations and expansions

Partner with leadership to drive IT support strategies, service desk roadmaps, and process improvements

Identify opportunities to enhance IT efficiency, security, and user experience

Perform other essential functions as required or assigned

Ability to guide the company through IT transitions (new systems, migrations)

Willingness to create IT knowledge-sharing sessions for employees

Experience in scaling IT infrastructure as the company grows

Comfort in working closely with leadership on strategy, not just technical execution

Qualification

IT Support LeadershipHardware TroubleshootingSoftware TroubleshootingGoogle Workspace AdministrationMicrosoft 365 AdministrationTCP/IP KnowledgeDNS KnowledgeCustomer Service MindsetAnalytical SkillsCommunicationOrganizational SkillsProblem-Solving Skills