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Homeward · 13 hours ago

Care Navigator (CMA/LPN) - Owosso, Michigan (Hybrid)

Owosso, Michigan

Full-time

Hybrid

Entry Level

$19/hr - $26/hr

2+ years exp

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. The Care Navigator will work with Homeward members and their providers to achieve their best health by conducting proactive outreach and connecting them with necessary services.

Artificial Intelligence (AI)Health CareHospital

Responsibilities

Support fulfillment of recommended health services, including obtaining prescribed medicines, coordinating scheduling of health-related activities, attending scheduled health-related appointments, and testing

Mitigating administrative and logistical barriers to obtaining recommended health services

Attend regular staff meetings, trainings, and other meetings, as requested

Document all member encounters in the designated electronic platform in a timely manner, including records of navigation activities, clinical service plans, and outcomes achieved by the member

Engage potential members by effectively communicating the services and value that Homeward can provide

Build member health literacy and digital literacy

Initiate communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays, etc.)

Initiate encounters with members to prepare for the visit, coordinate patient flow, gather and document pertinent data (vitals, medications, allergies) from the patient, and enter information into the medical record

Conduct check-ins and/or visits with members telephonically, virtually, in-clinic, and/or in-home regularly

Mitigating administrative and logistical barriers to obtaining recommended health services

Maintain a member panel of seniors located within a specific set of counties and support successful completion of care plans, including individual member health goals

Provide coaching to activate members in their self-care

Reduce adverse social isolation or loneliness through connection to community social networks appropriate for the membership

Collaborate with members’ primary care providers and their teams to ensure cohesive care

Build for scale by identifying and maintaining a list of community resources and contacts to meet our members’ needs

Support the team and fellow Navigators in maintaining member panels within the designated geography

Attend regular staff meetings, trainings, and other meetings, as requested

Document all member encounters in the designated electronic platform in a timely manner, including records of navigation activities, clinical service plans, and outcomes achieved by the member

Qualification

Medical Assistant programCare navigation experienceCommunity Health Worker CertificationPatient-facing experienceEmpathyCommunity resource knowledgeCommunication skillsTeam collaboration