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Ansira · 1 month ago

Client Engagement Specialist (AZ)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Ansira is a client engagement-focused company dedicated to driving platform utilization and client satisfaction. The Client Engagement Specialist will serve as a primary contact for clients, providing strategic recommendations and support to enhance their marketing efforts while ensuring optimal use of Ansira’s tools and services.

AdvertisingAnalyticsData ManagementDatabaseMarketing

Responsibilities

Serve as a primary day-to-day contact for client platform needs, ensuring outstanding service and strong relationship management

Anticipate client needs, suggest strategic alternatives, and identify opportunities that support both client goals and Ansira revenue growth

Troubleshoot client issues across email, phone, and in-person interactions, ensuring timely resolution

Ensure on-time execution of client projects, meeting quality and delivery expectations

Responsible for order entry and order management, maintaining accuracy across all submissions

Travel to client’s office locations will be required

Drive platform adoption through education, training, and proactive recommendations

Provide actionable insights based on platform usage and marketing performance data to help clients optimize spend and outcomes

Provide clients with creative and design consultation, ensuring alignment with brand and compliance standards

May be required to operate in-house small format printer to produce rush projects and client proofs

Lead or support training sessions, workshops, and presentations to enable client teams to fully leverage Ansira’s tools and processes

Act as a brand and process advocate, reinforcing best practices across distributor and supplier needs

Partner closely with the Strategic Client Engagement Manager and internal cross-functional teams (Creative, Print, Analytics, Media) to align on priorities and deliver seamless client experiences

Document client expectations, project requirements, and feedback, ensuring alignment and follow-through

Qualification

Marketing strategiesCustomer service experienceSoftware adoption supportCreative/design processesHighly organizedCommunicationRelationship-building skillsSelf-motivated