ePlus inc. ยท 3 hours ago
Director, Cloud Services
United States
Full-time
Remote
Lead/Staff, Director/Executive
$130K/yr - $180K/yr
5+ years expePlus inc. is a trusted technology partner specializing in cloud, security, data center, AI, and digital infrastructure solutions. As the Director of Cloud Services, you will lead and grow the Cloud Services organization, manage teams, drive service revenue, and ensure high customer satisfaction while collaborating with various stakeholders to support the financial aspects of the Cloud services business.
Cloud ComputingData CenterInformation TechnologyIT ManagementSoftware
Responsibilities
Manage services team which includes Presales Engineers, Delivery Engineers, and Project Managers (in conjunction with National PMO Director and service coordinators)
Manage Professional Services for the Cloud Business
Work with key partners such as Amazon Web Services (AWS) and Microsoft to drive opportunities
Drive Service and product revenue by participating in sales meetings with customers
Collaborate with the Strategy team and Technology Leadership Councils to evaluate new offerings to meeting evolving customer demands
Drive local and corporate best practices throughout the regional team to ensure consistent, high quality and repeatable solutions
Evangelize ePlus Cloud Services offerings across the Regional teams, leveraging a consistent message and method for planning and delivery
Work with the VP of AI, Cloud, and Data Center to participate in the annual planning and budget process as it relates to planning, goal attainment, expense management, and revenue recognition
Manage budgets and P&L for the Cloud business
Track and forecast financial targets and provide reporting and submission of financial data to support corporate actions
Ensure quality delivery of service engagements through methodology and management of resources both internal and third party
Track, measure, and meet sales and services targets
Track and manage customer satisfaction, including addressing areas of concern
Lead and/or contribute to the revisions of presentation materials for both Corporate and Regional specific documents
Manage the coordination of activities for the geographic region with regional responsibility for oversight in terms of costs, methods and staffing
Work with Service Directors to ensure appropriate presales and delivery bandwidth and skills available to meet pipeline and backlog demand
Support all escalations for Cloud services
Adhere to corporate policies and procedures
Handle confidential matters and information professionally
Conduct business in a professional, competent and ethical manner
Provide leadership and direction to Presales and Delivery Engineers
Collaboration with team members via weekly, monthly and quarterly meetings as appropriate
Create an maintain a development and growth plan for each member of the team to facilitate personal and professional growth
Mentor talent and foster a culture of motivation, technical excellence, and continuous learning
Qualification
Required
Bachelor's Degree or Master's Degree in a technical or business discipline is preferred
5+ years of experience in a field-based cloud services management position, overseeing a team of more than ten staff members
10+ years of people management experience preferred
Proven experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice
Experience in operations and project management
Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology
Extensive working understanding of AWS and Microsoft technologies and partner programs
Experience with customer requirements that span both professional and managed services delivery methodologies
Experience leveraging partner funding programs to maximize incentives for ePlus and our customers
Demonstrated ability to manage the financial elements that make up the Region
Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
Exceptional leadership and interpersonal skills
Benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits, such as vacation, sick time, and personal leave
Company
ePlus inc.
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.
1001-5000 employees
H1B Sponsorship
ePlus inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (5)
2022 (9)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-11-22IPO
Leadership Team
Mark Marron
President & CEO
Elaine Marion
Chief Financial Officer
Recent News
TradingView
2025-12-05
Company data provided by crunchbase