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Savers | Value Village · 4 weeks ago

Retail Warehouse Operations Manager

York, PA

Full-time

Onsite

Mid, Senior Level

Savers | Value Village is one of the largest for-profit thrift operators in the United States, Canada, and Australia, focused on championing reuse and providing value-priced pre-owned items. The Retail Warehouse Operations Manager is responsible for overseeing the production process, managing team performance, and ensuring store operations align with company objectives and community impact.

E-CommerceSecondhand Goods

Responsibilities

Responsible for the overall management and direction of the production process, along with leadership of the team, in accordance with all policies, procedures, regulations and laws

Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s)

Continually monitor and set the pace of work

Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information

Inspect sales floor for shop-ability and ensure a positive customer/donor experience at all points of interaction

Prioritize and direct team member activity

Lead, direct and supervise the work of supervisor(s) and production team members

Plan staffing needs and coordinate recruitment, selection and training

Regularly observe, assess, interact, coach and counsel supervisors and team members

Identify and develop high potential supervisors and team members through on-the-job, guided work

Maintain a respectful values-driven workplace

Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback

Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned

Receive and respond to customer/donor questions, requests and complaints

Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members

Actively engage with the customer/donor by seeking first hand feedback to make improvements to all aspects of the shopping and donor experience

Implement the set-up of sales and marketing promotions & programs when required

Assist donors per Company standards

Manage item put out condition & volume, production margin, spread of put-out prices and seasonal back stock

Ensure all sellable items are available to the customer

Plan, schedule, assign and direct work of the team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives

Manage production workflow efficiencies, standards and organization

Oversee quality control checks throughout all production stages: during production, prior to rolling, on the floor and at recycle off the floor

Lead the morning maintenance program to ensure sales floor is ready for business each morning; capture and leverage learnings

Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process

Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements

Ensure the Savers recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items

Protect company assets and information by ensuring their safe handling, security and integrity

Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place

Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC)

Oversee certification process for Big Joe, baler and Lock-Out/Tag Out (LOTO)

In the absence of the Store Manager, oversees the store and team in accordance with all policies, procedures, regulations, and laws. This includes implementing and administering company programs, policies, and procedures. Makes decisions and takes reasonable action in the absence of the Store Manager

Qualification

Retail store managementProduction managementMathematical skillsMicrosoft Office proficiencyCoaching skillsAnalytical skillsPresentation skillsVerbal communication

Required

Excellent presentation skills

Ability to communicate well in both verbal and written forms

Ability to observe, assess and coach the work of others

Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form

Ability to reason, make decisions, and use independent judgment in various situations

Proficient in all Microsoft Office applications

High School diploma

Results-driven retail store management, or industrial management experience

Strong mathematical and analytical skills

Must be able to frequently lift and carry products weighing less than 5 lbs

Will occasionally need to lift and carry products weighing up to 50 lbs

Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force

Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team

Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection

Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team

Frequently required to read written & electronic documents and product labels

Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers

Will need to hear requests in person and via intercom and telephone

Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations

Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays

Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts

Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves

Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing/movement activities

Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks