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Walgreens · 1 month ago

Director, Voice & Data Networking

Deerfield, IL

Full-time

Onsite

Director/Executive

$166K/yr - $282K/yr

8+ years exp

Walgreens is a leading pharmacy and health services company serving millions of customers daily. The Director of Voice & Data Networking is responsible for overseeing network connectivity services, leading the network technology and voice operations team to ensure business continuity and operational efficiency.

Consumer GoodsHealth CarePharmaceuticalRetail

H1B Sponsor Likely

Responsibilities

Directs the evolution, and operational support of enterprise network, and telecom solutions. Leads and directs operations involved in the design, engineering, implementation, support, and monitoring of network environments to meet corporate and business needs

Oversees enterprise networking and telecommunications environments to ensure the infrastructure meets the customer requirements while adhering to established policies, procedures, and deadlines

Works closely with suppliers, and 3rd parties to ensure IT industry best practice is followed to deliver solutions efficiently and effectively

Develops and manages operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA

Leads network major Incident Management including communication, remediation, recovery, leveraging the central command and control capabilities

Stays current with the latest technology trends with respect to network and connectivity (including cloud connectivity and cloud exchange) and proactively propose strategies to enhance application performance and business experience

May negotiate with vendors / suppliers/ contractors to procure products and services with support from procurement team and vendor/partnership management team

Develops and manages the Connectivity Services operations budget

Partners with Information Security to ensure security, audit and compliance requirements are met

Allocates available resources to meet operating objectives. Ensures the ongoing training and development of team members. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace

Oversee the design, deployment, maintenance, and optimization of enterprise voice and data networks

Ensure high availability, reliability, and security across all network-related services

Direct the monitoring, troubleshooting, and resolution of network and voice-related incidents

Establish and maintain documentation, standard operating procedures, and compliance frameworks (e.g., ISO, NIST, SOX, HIPAA — as applicable)

Manage vendor relationships, contract negotiations, and procurement for network and telecom services

Drive continuous improvement initiatives for performance, cost efficiency, and scalability

Qualification

Network engineeringVoiceData networkingCloud networkingVendor managementNetwork security principlesTelecommunications managementProject managementAnalytical skillsStakeholder managementCustomer-service orientationProblem-solving abilitiesCommunication skills

Required

Bachelor's degree and at least 8 years of experience in Network engineering or a similar role OR a High School Diploma/GED and at least 11 years of experience in network engineering or a similar role

At least 5 years of engineering, architecture and design of complex data, voice, and converged networks

At least 6 years of experience with voice, data, and converged connectivity services (telecom, route/switch, DNS, load balancers and firewalls, etc.) and networking aspects of cloud (connectivity, cloud exchange)

Experience with vendor and vendor contract management, including SLA review

Experience with telecommunications management and carrier relations

Experience working with Cloud transformations and the resultant impact on Network and Communications services

At least 5 years of experience contributing to financial decisions in the workplace

At least 5 years of direct leadership, indirect leadership and/or cross functional team leadership

Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)

Preferred

Deep knowledge of enterprise voice and data networking technologies, including: LAN/WAN architecture, routing & switching (Cisco, Juniper, Aruba, etc.), VoIP systems, SIP trunking, Unified Communications platforms (Cisco CUCM, MS Teams Voice, Avaya, etc.), Network security principles (firewalls, VPN, zero-trust, NAC), Wireless networks, SD-WAN, QoS, MPLS, and network performance optimization

Familiarity with cloud networking (AWS, Azure, GCP) and hybrid network designs

Understanding of telecom circuit provisioning, carrier services, and contract/vendor management

Strong grasp of monitoring, observability, and incident-response tools (SolarWinds, Splunk, Thousand Eyes, etc.)

Strategic thinker with strong analytical and problem-solving abilities

Ability to perform in a fast-paced, high-stakes environment

Collaborative mindset with strong stakeholder management skills

Customer-service orientation with a focus on reliability and uptime

Demonstrated ability to lead cross-functional engineering teams and develop high-performing talent

Experience creating long-term network roadmaps, budgets, and organizational strategy

Ability to guide architectural decision-making, enforce standards, and ensure operational excellence

Strong project management skills, with experience delivering complex infrastructure initiatives on time and within budget

Excellent communication skills with the ability to present technical topics to executives and non-technical audiences

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees

https://www.walgreens.com

H1B Sponsorship

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2022 (1)