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FAIRWINDS Credit Union · 15 hours ago

Lead Teller - Winter Garden

Winter Garden, FL

Full-time

Onsite

Senior Level

FAIRWINDS Credit Union is a mission-driven organization focused on helping members achieve financial freedom. As a Lead Member Service Representative, you will oversee teller operations, provide leadership in the branch, and drive member engagement while ensuring compliance and operational efficiency.

BankingCreditFinancial Services

Responsibilities

Lead daily teller line operations — including scheduling, transaction support, on-the-job training, and performance monitoring — to ensure efficient, accurate, and consistent service delivery

Act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing

Serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures

Drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services to support members' financial goals

Execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded

Remain fully up to date on operational procedures, systems, and all product/service offerings

Act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels

Assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting

Support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access

Qualification

Branch operations experienceTeller functions knowledgeLeadership skillsMember service excellenceCoachingDevelopmentAttention to detailDecision makingAdaptability