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Preventive Measures, Inc. · 1 month ago

Business Office Manager/Operations Director

Bethlehem, PA, US

Full-time

Onsite

Director/Executive

$52K/yr - $75K/yr

Preventive Measures, Inc. is a memory and behavioral care community seeking a Business Office Manager/Operations Director. This role oversees administrative, financial, and operational functions, ensuring smooth daily operations and regulatory compliance while supporting resident care and staff coordination.

Health CareHome Health CareMental HealthOutpatient CareWellness

Responsibilities

Oversee billing, accounts receivable/payable, resident trust accounts, and financial reporting

Coordinate admissions paperwork, insurance verification, and move-in/move-out processes

Maintain accurate resident records, contracts, and financial documentation in compliance with state and federal regulations

Assist with budget development, expense tracking, and cost-control initiatives

Coordinate with corporate or regional offices on financial reporting, audits, and compliance tasks

Ensure efficient daily operations across memory and behavioral care units

Manage front office functions, reception, scheduling, and general administrative tasks

Oversee supply ordering, purchasing, vendor relationships, and contract management

Develop, implement, and monitor operational policies and procedures tailored to behavioral and memory-care needs

Coordinate with nursing, activities, maintenance, dietary, and social services to ensure seamless workflow

Support compliance with state licensing, health department regulations, dementia-care requirements, and behavioral-care guidelines

Prepare and maintain documentation needed for surveys, inspections, and audits

Assist with quality assurance programs, risk management, incident reporting, and safety procedures

Ensure confidentiality and secure management of sensitive records

Assist with onboarding, orientation, and administrative training for new staff

Support staffing schedules, timekeeping, and HR-related processes as assigned

Promote a positive, collaborative culture aligned with memory-care best practices

Serve as a resource for staff regarding procedures, documentation, and communication expectations

Serve as a professional point of contact for resident and family questions related to billing, admissions, scheduling, and administrative matters

Communicate clearly and compassionately with families navigating dementia, behavioral changes, or care transitions

Participate in care conferences and support family education on care processes, facility policies, and financial responsibilities

Maintain understanding of dementia progression, behavioral triggers, and trauma-informed care principles to support operational decisions

Ensure the environment and systems support resident safety, engagement, and behavioral stability

Collaborate with clinical leadership to align operations with resident cognitive and behavioral needs

Qualification

Healthcare AdministrationOffice ManagementFinancial ManagementDementia Care PracticesEMR SystemsMicrosoft Office SuiteCustomer ServiceCommunication SkillsProblem-Solving SkillsConflict Resolution