IES Communications · 2 hours ago
Quality Supervisor
Monroe, LA
Full-time
Onsite
Mid, Senior Level
5+ years expIES Communications is a national provider of industrial products and infrastructure services. The Quality Supervisor oversees a team of Quality Training Specialists, ensuring that training and quality standards are met while monitoring and improving performance through data analysis and quality tools.
Information and Communications Technology (ICT)Information ServicesInformation Technology
Responsibilities
Work closely with Quality Manager to establish company's quality procedures, standards and specifications for all business units
Define and train quality procedures to team and operations staff
Review reports done by team to ensure customer requirements are met
Ensure that manufacturers’ specifications are met
Proactively look for ways to reduce waste and increase efficiency
Set up and maintain controls and documentation procedures
Monitor performance by gathering relevant data and producing data and recommendations
Make suggestions for changes and improvements and how to implement them
Use relevant quality tools to make sure managers and other staff understand how to improve the business
Monitor team to confirm we are working as effectively as possible
Be a customer advocate
Mentor team members to achieve goals; professional and personal
Other duties as assigned
Qualification
Required
Operate as a team member of management
Strong verbal and written communication skills
Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude
Must be able to work a non-standard work schedule as required to provide job, team or individual specific training
For demonstration purposes, must be able to climb ladders, use hand and power tools, lift 50 pounds
Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s)
Must promote the Company culture and mission to all employees, vendors, clients and business partners
Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements
Must be able to travel within the branch territory and/or regional territory as needed
Must be able to learn and teach Company and customer project management systems
Estimated 50% travel
Regular attendance is mandatory
High School diploma or equivalent
Must have a minimum of three (3) years training experience or related role
Must have a minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field
Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration
Must have working knowledge of arithmetic, algebra, geometry and their applications
Skilled in numerical and statistical analysis
Must be able to organize and plan your work and work of others
Must be proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project)
Must meet Company minimum driving standards
Must have BICSI Technician certification
Must be able to lead and work as part of a team
Ability to determine the kind of tools and equipment needed to do a job
Possess good knowledge of arithmetic, algebra, geometry and their application
Maintain technical knowledge by attending educational workshops, reviewing publications
Working knowledge of construction process (bid process, project management, delegation, financial etc.)
Preferred
Prefer BICSI trainer certification
Working knowledge of instructional design and adult learning theory practice preferred
Benefits
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Disability Plans
Choice of Dental and Vision Coverage
Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
Company
IES Communications
IES Communications is a provider of communications technology, systems, and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nicholas Palazzolo
Project Manager, FDC Operations
Recent News
Columbia West
2025-10-11
Company data provided by crunchbase