CarMax · 1 day ago
Technician Production Manager
Memphis, TN
Full-time
Onsite
Entry, Mid Level
$52K/yr - $92K/yr
1+ years expCarMax is a leading retailer of used cars, and they are seeking a Technician Production Manager. This role involves overseeing the reconditioning process, ensuring proper staffing, and achieving production targets while engaging positively with associates.
AutomotiveMarketplaceOnline Portals
Responsibilities
Ensures that all positions are properly staffed at all times
Controls the flow of vehicles through the reconditioning process by proper distribution of CQI/VQI starts, parts return cars, and recheck vehicles
Achieves daily and weekly production targets in mechanical work zone
Maintains Tech billed hours per CQI/VQI at or below CarMax standards
Oversees the Big Approval Process for mechanical inspection and manages vehicle priority through the use of the ERO system
Partners with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks
Participates and ensure compliance of all CarMax training and process initiatives
Performs all Asset Protection and EH&S responsibilities expected in the role
Ensures positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings
Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
Drives team and store performance by maintaining comeback standards and QPI goals at or below company targets
Drives team and store performance in maintaining all department metric goals
Continually develops functional knowledge
Qualification
Required
Ensures that all positions are properly staffed at all times
Controls the flow of vehicles through the reconditioning process by proper distribution of CQI/VQI starts, parts return cars, and recheck vehicles
Achieves daily and weekly production targets in mechanical work zone
Maintains Tech billed hours per CQI/VQI at or below CarMax standards
Oversees the Big Approval Process for mechanical inspection and manages vehicle priority through the use of the ERO system
Partners with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks
Participates and ensure compliance of all CarMax training and process initiatives
Performs all Asset Protection and EH&S responsibilities expected in the role
Ensures positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings
Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
Drives team and store performance by maintaining comeback standards and QPI goals at or below company targets
Drives team and store performance in maintaining all department metric goals
Continually develops functional knowledge
Read, interpret and transcribe data in order to maintain accurate records
Complete CarMax provided training in all areas of the production process
Multi-task in a high energy, fast-paced work environment
Speak, listen, and write effectively in dealing with customers and associates across departments
Basic computer skills
Preferred
1 Year of experience as a Manager or Automotive Technician
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
Executive Vice President, Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
Company data provided by crunchbase