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General Dynamics Information Technology · 1 month ago

Mid-Level Tier III Administrator

USA MD Fort Meade

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $150K/yr

6+ years exp

General Dynamics Information Technology is seeking a Mid-Level Tier III Administrator to provide support to the Defense Information Systems Agency's Global Video Services. The role involves troubleshooting, maintaining operational processes, and enhancing customer satisfaction while resolving technical issues related to video services integration into Microsoft 365 Teams.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

You will troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets

You will handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues

Your role also encompasses reviewing incident databases, developing and maintaining routine operational metrics reporting, and providing detailed helpdesk metrics

Qualification

Cloud ComputingTechnical IssuesOperations ProcessesBusinessM365 Teams

Required

Bachelor's Degree in Computer Science or related field

Active Secret security clearance

CompTIA Security+ or similar for IAT Level II DoD 8570 certification

6+ years of related experience

Expertise in developing, maintaining and contributing to technical and process documentation

Experience with M365 Teams

Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks

Ability to thrive in a highly collaborative, fast-paced, growth-focused environment

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options

Some with Health Savings Accounts

Dental plan options

A vision plan

Ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees