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Plymouth Rock Assurance · 12 hours ago

Claims Quality and Compliance Supervisor

Boston, MA

Full-time

Onsite

Senior Level, Lead/Staff

$104K/yr - $138K/yr

8+ years exp

Plymouth Rock Assurance is a leading insurance provider known for its commitment to service and employee satisfaction. They are seeking a Claims Quality and Compliance Supervisor to lead a quality assurance function for the Homeowners Claims organization, ensuring compliance with regulatory requirements and overseeing a dedicated QA team.

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H1B Sponsor Likely

Responsibilities

Architect and oversee a comprehensive, end-to-end quality assurance framework for Homeowners Claims covering coverage determinations, investigation quality, estimate accuracy, communications, cycle time adherence, reserving, and customer experience

Lead an independent QA team responsible for file reviews, scoring, trend identification, and outcome reporting

Establish and maintain a formal calibration program (quarterly at minimum) to ensure consistency in standards, scoring, and interpretation across QA and operational leadership

Develop dashboards and reporting for executive leadership, including root-cause analysis, thematic risk insights, and recommendations

Partner with Claims Operations leadership to ensure QA findings translate into measurable performance improvements through training, coaching, playbook changes, or system enhancements

Monitor corrective action plans and confirm closure on repeat or systemic quality issues

Facilitate governance forums with Claims Leadership and Enterprise Risk to establish accountability, transparency, and continuous improvement

Ensure Homeowners Claims processes, documentation, and decisions remain compliant with state regulations, claims handling standards, and carrier policies

Own and administer adjuster licensing, continuing education tracking, and audit readiness

Serve as the central point of coordination and response for Department of Insurance complaints, inquiries, and market conduct examinations

Monitor changes in regulatory landscape and proactively drive procedural updates to maintain compliance

Qualification

P&C claims experienceQuality Assurance programHomeowners claims expertiseAnalytical skillsExecutive-level presentationRegulatory complianceWritten communicationInfluencing skillsLeadership skillsCritical thinkingTeam collaborationProblem-solving

Required

8+ years of P&C claims experience, with at least 3 years in a leadership role within Quality, Compliance, Audit, or Claims Operations

Ability to obtain licensure in New York, Connecticut and New Hampshire

Deep expertise in homeowners claims handling standards, best practices, and regulatory expectations

Proven experience designing or advancing a structured QA program or governance model

Demonstrated ability to drive action from insights — influencing without direct control

Strong analytical, written communication, and executive-level presentation skills

Bachelor's degree required

Ability to carry up to 25lbs and conduct roof inspections on homes

Valid Driver's License and proficient driving record

Preferred

Experience managing DOI inquiries, market conduct exams, or compliance disputes strongly preferred

Professional designations (CPCU, AINS, AIC) or JD a plus

Benefits

Paid time off

Free onsite gym at our Boston location

Tuition reimbursement

Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)

Robust health and wellness programs

Auto and home insurance discounts

Matching donation opportunities

Annual 401(k) employer contribution

Various Paid Family leave options including Paid Parental Leave

Resources to promote professional development

Convenient locations and pre-tax commuter benefits

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (12)

2023 (6)

2022 (7)

2021 (5)

2020 (12)