First Citizens Bank · 18 hours ago
Manager Business Retail Resolution- Collections
Raleigh, NC
Full-time
Hybrid
Mid, Senior Level
6+ years expFirst Citizens Bank is a financial institution seeking a Manager for their Business Retail Resolution- Collections team. This role provides oversight and leadership for the Collections business unit, ensuring effective collection strategies and managing a team to achieve performance goals.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Loan Resolution - Oversees the resolution of problem retail, mortgage, and business accounts. Provides guidance on complex credit issues and manages the daily workflow for a resolution team
Managerial Functions - Establishes and monitors performance standards and expectations to achieve department goals. Makes appropriate strategic changes to achieve process efficiency and meet Bank objectives. Manages the performance, training, and evaluation of assigned staff
Business Support - Monitors procedures, work flows, department systems for issues or areas of improvement. Maintains reports and provides feedback on processes as necessary
Credit Strategy - Supports strategy by developing and upholding Bank credit quality through collections actions. Aids in the creation, evaluation, and implementation of policies and procedures that improve the risk infrastructure, ensure quality, and align with regulatory and investor guidelines
Qualification
Required
Bachelor's Degree and 6 years of experience in Collections, Loss Mitigation, Default, Foreclosure, or Bankruptcy
High School Diploma or GED and 10 years of experience in Collections, Loss Mitigation, Default, Foreclosure, or Bankruptcy
Preferred
Background in collections for Mortgage and other consumer products (credit cards, auto loans, etc.)
Understanding the flow of collections, operational procedures, dialer campaigns, and collection strategies
Strong leadership skills, experience managing multiple levels within a team
Creates operational policies and procedures, ensures their maintenance, and monitors for compliance within the department (TCPA, FDCPA, CFPB (Reg X))
Tech savviness, with the ability to pick up new technologies, and have strong knowledge of MS Office Suite including Excel and Power Point
Ability to cross collaborate and effectively communicate (verbally and written) and work with different levels within the bank including stakeholders
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-13
2026-01-06
Company data provided by crunchbase