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H&S Energy Group · 1 month ago

Customer Service Representative - Thursday + Graveyard Weekends

SoCal 2057, Santa Monica, CA, US

Full-time

Onsite

New Grad, Entry Level

$18.27/hr - $19.27/hr

H&S Energy Group is a company focused on providing superior customer service in the retail sector. The Customer Service Representative is responsible for day-to-day operations, ensuring a clean and appealing food mart, and delivering excellent customer service.

Retail

Responsibilities

Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)

Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers

Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction

Offer current promotional items to all customers

Offer credit card application and information to all customers

Stock and maintain all displays and coolers to ensure they are visually appealing to customers

Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness

Ensure that all prices are displayed correctly for each product

Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager

Keep the food and beverage area clean, neat, and well stocked with all necessary items

Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature

Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages

Accurately conduct all cash, debit, credit transactions on cash register (POS)

Preform simple math calculations

Make sure all money is dropped in the safe according to company policy and procedures

Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser)

Removes and disposes of trash and debris outside/inside

Sweep and Mop floors

Clean station restrooms

Follows Shift Duties schedule for correlating shift

Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol)

Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)

Performs all other duties assigned

Qualification

Customer service experiencePOS system proficiencyMicrosoft ExcelCommunication skillsMulti-taskingComputer proficiencyAdaptabilityDecision makingInterpersonal skills

Required

Ability to work any shift, Sunday – Saturday to support the company's business needs

Effective communication skills

Excellent verbal communication skills

Excellent follow through

Excellent communication and interpersonal skills are required

Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role

Computer proficiency is also required

Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials

Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs

Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers

Must be able to communicate well enough to receive instructions and provide information to others

Must be able to work inside and outside in all types of weather