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Buchheit Inc · 1 month ago

Retail Assistant Customer Service Manager - Part Time

Jackson, Jackson, MO, US

Full-time, Part-time

Onsite

Mid Level

Buchheit Inc is a retail company seeking a part-time Assistant Customer Service Manager. The role involves assisting in planning and coordinating the customer service team’s activities to enhance customer service relationships and meet operational objectives.

Animal FeedBuilding MaterialConsumer GoodsE-CommerceHome and GardenRetail

Responsibilities

Assist in implementing customer service policies and procedures and communicate customer service standards

Direct the daily operations of the customer service team in the absence of the Customer Service Manager

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Ensure the necessary resources and tools are available for quality customer service delivery

Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service

Identify and implement strategies to improve quality of service, productivity and profitability

Coordinate with company management to support and implement growth strategies

Coordinate and manage customer service projects and initiatives

Ensure budget requirements are met

Evaluate and performance manage staff

Identify and address staff training and coaching needs

Balance cash drawer, and prepare deposit for financial institution

Basic accounting functions

Additional duties, as assigned

Qualification

Customer service experienceSupervisory experienceCustomer service principlesBasic computer skillsInterpersonal skillsProblem-solving skillsCommunication skillsDetail-oriented

Required

Prior customer service and supervisory experience

Must possess in-depth knowledge of customer service principles and practices

Must possess strong work ethic and interpersonal skills

Basic computer skills and product knowledge

Must be able to work a flexible schedule and any open store hours

Ability to multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

Ability to effectively communicate with customers and employees, in-person and over the phone

Ability to demonstrate initiative and effective problem-solving skills within the scope of the position

Ability to maintain a pleasant and calm disposition under stress

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a 'legal' disability to perform the essential functions of this position

This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day

The employee must frequently lift and/or move items weighing up to 50 pounds

Company

Buchheit Inc

We're not just another Home Center! Oh no, we're much, much more!! Buchheit has it all! Unlike all the home center chains we have much more to offer! With a complete line of farm products, work clothing, and the ultimate lawn and garden center, Buchheit is truly a one stop shopping adventure.

Founded in 1934