Cardinal Health · 10 hours ago
Senior Coordinator, Indivualized Care
United States
Full-time
Remote
Mid, Senior Level
$21.50/hr - $30.70/hr
3+ years expCardinal Health is a leader in specialty pharmaceutical services, dedicated to improving patient access to therapy. The Senior Coordinator, Individualized Care will be responsible for resolving patient and physician inquiries, mediating complex payer issues, and ensuring timely access to therapy for patients while providing exceptional customer support.
Health CareHospitalMedical
Responsibilities
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate
Proactive follow-up with various contacts to ensure patient access to therapy
Demonstrate superior customer support talents
Prioritize multiple, concurrent assignments and work with a sense of urgency
Must communicate clearly and effectively in both a written and verbal format
Must demonstrate a superior willingness to help external and internal customers
Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable)
Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
Must self-audit intake activities to ensure accuracy and efficiency for the program
Make outbound calls to patient and/or provider to discuss any missing information as applicable
Assess patient’s financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
Documentation must be clear and accurate and stored in the appropriate sections of the database
Must track any payer/plan issues and report any changes, updates, or trends to management
Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome
Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
Support team with call overflow and intake when needed
Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner
Qualification
Required
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate
Proactive follow-up with various contacts to ensure patient access to therapy
Demonstrate superior customer support talents
Prioritize multiple, concurrent assignments and work with a sense of urgency
Must communicate clearly and effectively in both a written and verbal format
Must demonstrate a superior willingness to help external and internal customers
Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable)
Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
Must self-audit intake activities to ensure accuracy and efficiency for the program
Make outbound calls to patient and/or provider to discuss any missing information as applicable
Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
Documentation must be clear and accurate and stored in the appropriate sections of the database
Must track any payer/plan issues and report any changes, updates, or trends to management
Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome
Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
Support team with call overflow and intake when needed
Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
Preferred
3-6 years of experience, preferred
High School Diploma, GED or technical certification in related field or equivalent experience preferred
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
Fortune
2025-12-19
GlobeNewswire
2025-12-18
vcnewsdaily.com
2025-12-17
Company data provided by crunchbase