Celestica · 3 hours ago
Customer Program Manager
Hillsborough County, NH
Full-time
Hybrid
Senior Level, Lead/Staff
$156K/yr - $214K/yr
9+ years expCelestica enables the world’s best brands through a customer-centric approach, partnering with leading companies across various markets. The Customer Program Manager will manage large hyperscaler customer accounts, overseeing programs and projects to achieve planned revenue and profits while ensuring customer satisfaction.
ElectronicsManufacturingProduct DesignSupply Chain Management
Responsibilities
Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller cust.accounts
Works as a member of teams responsible for day-to-day activities of cust.accounts to ensure that product deliveries are on time and that projects/programs are on schedule
Coordinates and hosts regular program tracking meetings with the cust. and internal account team members to ensure ongoing communication
With guidance from more experienced team members,manages current and planned programs to achieve planned revenue
Develops plans to meet commitments and schedules for customers
Supports sales team and GCBU with contents required for customer communications and business reviews
Develops action plans to correct out-of-plan conditions
Communicates frequently with cust.to help ensure satisfaction with the company and the products
Solicits performance feedback and communicates information to internal teams and dept's
Prepares,distributes and analyzes cust.surveys and self-assessments
Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues
Manages cust.account profitability
Participates in forecasting, planning and monitoring of efficiency and execution of account strategies
Participates in the pricing/bid preparation process and contract development and management
Provides performance reporting and analysis for monthly OPS Reviews and quarterly Cust.Performance Reviews
Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer
Qualification
Required
Nine plus years of relevant experience
Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
Relationship Management
Sales Process and Business Development Management
Industry, Market & Technology Knowledge
Financial and Business Acumen
Understanding of Data Analytics
Ability to learn internal IT tools
Commercial Skills - Contracts, Financials, Quotations
High degree of computer literacy, with proficiency in Microsoft Office applications
Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority
Able to lead and navigate cross functional teams in a matrix organization
Excellent understanding of Celestica capabilities, offerings, sites and key functional teams
Preferred
The preferred candidate will be based in the Bay Area
Company
Celestica
Celestica is a manufacturing firm that provides design, hardware platform, and supply chain solutions to a multitude of industries.
10001+ employees
H1B Sponsorship
Celestica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (3)
2023 (6)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.47B2024-06-20Post Ipo Debt· $657.67M
2023-06-05Post Ipo Secondary· $148.8M
2021-09-30Post Ipo Debt· $660.4M
Leadership Team
Robert Mionis
President and CEO
Jonathan Baksh
Vice President Finance, Advanced Technology Solutions (ATS)
Recent News
MarketScreener
2025-12-12
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2025-12-12
2025-12-05
Company data provided by crunchbase