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Resideo · 1 month ago

Customer Service Associate II

3908 Produce Rd Bldg 21, Louisville, KY, 40218, US

Full-time

Onsite

Entry Level

$16.37/hr - $27.87/hr

1+ years exp

Resideo is a leading provider in the wholesale distribution of security and low-voltage products. The Customer Service Associate II will be responsible for delivering world-class customer service and assisting customers with various inquiries and orders in a fast-paced environment.

Homeland SecuritySecurity

Comp. & Benefits

No H1B

Responsibilities

Provide every customer with world-class customer service

Respond to customer inquiries via incoming phone calls

Assist customers with account inquiries, placement of orders, returns, quotes, etc

Exhibit understanding of Resideo products, systems, and procedures

Listen attentively to customer needs and concerns

Ability to accurately input customer data and leave detailed notes

Ability to utilize resources and multi-task through them as needed

Must be able to pick up new technologies quickly and have a keen eye for detail

Meet expectations in monthly KPIs identified by organization

Must be able to meet required schedule adherence guidelines as identified by organization

Qualification

Customer Service ExperienceVerbal CommunicationWritten CommunicationMicrosoft OfficeSalesforceEpicor Prophet 21Bilingual AbilitiesMulti-taskingAttention to DetailCalm Under Pressure