PuroClean Disaster Services ยท 1 month ago
Commercial Large Loss Coordinator
United States
Full-time
Remote
Mid LevelPuroClean Disaster Services is a leading company in emergency property restoration services. The Commercial Large Loss Coordinator is responsible for supporting franchise owners in compliance and project execution, ensuring exceptional service and coordination in various programs.
Consumer Services
Responsibilities
Qualify and onboard PuroClean franchise offices for the Signal SLA program
Maintain annual SLA qualifications and ensure current SLA agreements and rate schedules are executed and on file
Coordinate with the Signal team and the PuroClean Signal Account Manager to ensure all program requirements are met, including:
Insurance
Payment terms
Safety compliance
Recruit CPR Silver and CPR Gold franchise owners into the Signal SLA program
Maintain an up-to-date roster of participating franchise offices (Google Sheets)
Assist in recruiting franchise owners to participate in the Signal Referral Incentive Plan (RIP) and the U.S. Roofing Referral Program
Assist in dispatching assignments to the most qualified franchise offices based on capabilities and past performance
Monitor active Signal On-Call projects through the dispatch system and XactAnalysis
Assist in dispatching large-loss opportunities from the PuroClean call center
Review all documentation related to Signal SLA and internal commercial program assignments
Ensure adherence to SLA guidelines and best practices
Validate accuracy of labor classifications, equipment ratios, consumables, small tools and safety equipment
Approve documentation for Signal coordinators to submit to the client (MSA holder)
Assist with qualifying franchise owners for the CPR Commercial Large Loss Program, including:
Receiving executed qualification guidelines
Conducting participation checklist reviews with the Regional Director
Maintaining updated participation rosters
Support franchise owners during commercial large-loss projects:
Assist with Rough Order of Magnitude (ROM) development
Ensure access to proper contracts and National T&M Price Sheets
Provide daily documentation templates and walkthroughs
Review proposals, daily field reports and draft invoices
Educate franchise owners on T&M invoicing procedures
Coordinate franchise participation in required training programs, including:
IICRC CDS Certification Course
Commercial Large Loss Project Management Course
Time and Material Invoicing Training
Large Loss Summit
Signal Mentor Program
Attend meetings as requested
Complete special projects assigned by the manager
Provide exceptional customer service to franchisees and external partners
Qualification
Required
The ideal candidate is detail-oriented, highly organized and comfortable working in a fast-paced, operations-driven environment
Candidates should demonstrate strong interpersonal and communication capabilities, including: Active listening, Clear verbal and written communication, Confidence and professionalism, Approachability and openness, Respectfulness, Public speaking skills
Candidates must successfully complete the following certifications (if not already held): IICRC Water Restoration Technician (WRT), IICRC Applied Structural Drying (ASD), IICRC Applied Microbial Remediation Technician (AMRT), IICRC Commercial Drying Specialist (CDS), PuroClean Commercial Large Loss Project Management Course, Time & Material Invoicing Course
Preferred
Familiarity with the following platforms is required or strongly preferred: Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams, CoreLogic: PuroLogic, Xactware: Xactimate, XactAnalysis, Google Workspace: Chrome, Docs, Sheets, Adobe Acrobat, Encircle
Benefits
401(k)
401(k) matching
Dental insurance
Free uniforms
Health insurance
Paid time off
Vision insurance
Company
PuroClean Disaster Services
PuroClean, a leader in property emergency services, helps families and businesses overcome devastating setbacks caused by water, fire, mold and other conditions resulting in property damage.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Steve Scott
Director Of Operations/ Managing Partner
Company data provided by crunchbase