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The University of Kansas Health System · 1 month ago

Pharmacy Patient Financial Advocate Supervisor

Lenexa, KS

Full-time

Onsite

Mid, Senior Level

4+ years exp

The University of Kansas Health System is seeking a Specialty Pharmacy Patient Financial Advocate Supervisor to oversee the PPA team. This role focuses on ensuring productivity, quality, and customer service while acting as a financial advocate for patients regarding access to specialty medications.

Clinical TrialsEducationEmergency MedicineHealth Care

Growth Opportunities

Responsibilities

Manages day to day operations of PPA work with a focus on productivity, accuracy, safety and customer service

Complies with and assists with ensuring the team complies with specialty pharmacy accreditation, board of pharmacy and other applicable rules and regulations

Provides leadership presence and guidance through direction, coaching and role-modeling

Assists and guides staff with workload prioritization and redistribution

Reviews productivity and workload metrics for key activities and ensures staff are meeting goals set by department leaders

Responsible for the daily oversight of all specialty pharmacy patient financial advocates (both remote and onsite)

Assist with human resource functions such as interviewing, selection and education/training

Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline, coaching, quality performance and performance reviews

Manages timekeeping and payroll for direct reports

Conducts employee coaching, counselling, disciplinary actions and performance reviews

Collaborates with HR concerning employee issues and performance

Monitors staff adherence to health system and departmental policies and procedures

Completes internal audits to maintain standards of quality and quantity with emphasis on complete accuracy and timeliness of information gathered

Assures quality reviews and productivity reviews are being completed and feedback is given to staff for improvement

Establishes, attends and conducts meetings as necessary to support department functioning

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Qualification

Specialty pharmacy experienceLeadership experienceFinancial advisingClaims processingCommunication skills

Required

3 years of experience in specialty pharmacy, medication assistance, prior authorizations, pharmacy benefits investigation, managed care, financial advising, claims processing, collections, or revenue cycle positions or relevant experience

3 years experience in leadership, management or supervisory position

Associates Degree in business, healthcare administration, customer service, communications, or a related field of study from an accredited college or university

Master's Degree in business, healthcare administration, customer service, communications, or a related field of study from an accredited college or university

1 year experience in leadership, management or supervisory position

Demonstrates strong oral and written communication skills

Ability to prioritize and escalate

Ability to conduct performance reviews, coaching and other crucial conversations with employees