Fortinet · 1 month ago
Technical Support Engineer
Sunnyvale, CA
Full-time
Onsite
Entry, Mid Level
$90K/yr - $110K/yrFortinet is a cybersecurity pioneer with over two decades of excellence, seeking a Technical Support Engineer to enhance their rapidly growing business. The role involves providing technical support for Fortinet's wireless and switching products, troubleshooting issues, and managing customer communications until resolution.
Cyber SecurityMobileNetwork SecuritySecurity
Responsibilities
Provide direct technical web and telephone support to Fortinet customers including:
Support and troubleshooting on the wireless and switching range of Fortinet products
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis
Provide customer education where needed due to gaps in networking, product knowledge etc
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case
Qualification
Required
Experience in a technical support role in a networking/security company or equivalent education
Strong understanding of WiFi 802.11 networks, 4G LTE experience
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products firewalls, IPSec, IDS/IPS, WIDS
Strong troubleshooting and problem solving skills
Extensive working knowledge of Windows, MACOs, UNIX or Linux
Strong English skills both written and verbal
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
Preferred
Previous call center experience, preferably supporting data networking products and/or security products is desirable
Benefits
Medical
Dental
Vision
Life and disability insurance
401(k)
11 paid holidays
Vacation time
Sick time
Comprehensive leave program
Company
Fortinet
Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products. It is a sub-organization of Fortinet Federal.
Founded in 2000
10001+ employees
H1B Sponsorship
Fortinet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (200)
2024 (152)
2023 (155)
2022 (175)
2021 (139)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$89MKey Investors
Meritech Capital PartnersDEFTA Partners
2009-11-18IPO
2004-03-03Series Unknown· $50M
2003-08-29Series D· $30M
Leadership Team
Ken Xie
Founder and Chief Executive Officer
Michael Xie
Founder, President & CTO
Recent News
2026-01-14
2026-01-13
2026-01-12
Company data provided by crunchbase