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Vontier · 4 hours ago

Field Engineer

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $95K/yr

5+ years exp

Vontier is a global industrial technology company focused on delivering smart, safe and sustainable solutions. The Gasboy Field Engineer will play a critical role in improving customer experience by supporting field service activities, training technicians, and ensuring compliance with safety standards.

Customer ServiceLogisticsTransportation

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Support the on-site field service activities as the resident expert on Gasboy products to provide the ultimate consumer experience by diagnosing performance related issues, determining root cause, corrective actions, confirming resolution and regularly communicate with all stakeholders on status

Make recommendations for the development of effective training resources and troubleshooting guides with the product support specialist team

Provide recommendations to the market service manager to add or remove authorized service network providers to ensure best in class field service support for our customers

Ensure authorized serviced technicians are properly trained according to department compliance, work, and customer security requirements

Lead regular scheduled field training sessions with key service partners and distributors in a market for continuing education opportunities and knowledge transfer

Communicate with stakeholders to convey drivers of operational impact of findings to ensure contact center consistency, process alignment, and process improvements

Act as the communication liaison between internal stakeholders, customers and service contractors regarding on-site findings and resolution

Support PSS/Engineering as requested for onsite testing, data collection, and trouble shooting

Support ad hoc Service Operation’s needs (contract maintenance, projects, FMS, etc.) for site related challenges

Utilize technical and analytical skills to support technical assistance center as expert on Gasboy product solutions

Maintain compliance with safety standards according to Gilbarco Veeder-Root, Customer and Regulatory policies

Qualification

Petroleum equipment serviceA+ certificationLinux certificationMicrosoft WindowsNetworkingSQLTraining experienceAnalytical skillsCommunication skillsProblem solvingAttention to detail

Required

Knowledge of Microsoft Windows, Excel, and Networking required

Road Warrior- travel is 75% or more for this role to include overnight

Extensive experience interfacing with end customers

Experience in performing training to small and large groups

Exceptional work ethic with excellent analytical/troubleshooting skills

Ability to lift 30+ pounds, walk medium distances, and be on your feet for 2+ hours

Basic Electrical and Hydraulic knowledge required. Advanced a plus

Strong oral and written communication skills

Preferred

Associates or bachelor's degree in computer science or networking

5 years or more of service in petroleum equipment with manufacturers certifications

A+ and Linux certified or have the ability to obtain the A+ and Linux certifications within 90 days

Knowledge of Linux and SQL a plus

Benefits

Medical

Dental

Vision

Disability

Life insurance

Family planning from Maven Clinic

Managing diabetes like Livongo

Coverage for women's health

Support for adult and elder care

Paid parental leave

Generous 401(k) plan with matching company contributions

Paid time off up to 15 days each year

12 paid holidays (including 2 floating holidays)

Paid sick leave

Company

Vontier

Vontier is a global company focused on transportation and mobility.

Founded in 2020

Raleigh, North Carolina, USA

5001-10000 employees

https://www.vontier.com

H1B Sponsorship

Vontier has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (2)

2021 (1)