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Profound Medical Inc. · 6 hours ago

Field Service Engineer

Tampa, FL

Full-time

Onsite

Entry, Mid Level

Profound Medical Inc. is focused on changing the standard of care in healthcare through innovative solutions. The Field Service Engineer will provide onsite support and maintenance for Profound Products, ensuring optimal machine uptime and operation while also engaging in proactive service tasks and customer interactions.

Health CareHealth DiagnosticsMedical Device

Responsibilities

Perform and support all installation activities for Profound Products including but not limited to site assessments, installations, maintenance and troubleshooting

Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement)

Act as the primary link between customer and Profound as needed

Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field

Perform calibration of company products as required

Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products

Investigate methods of increasing efficiency in MR testing and development activities

Regularly participate in MRI phantom testing activities for new product revisions

Support executing and improvement of field service strategy for Profound products

Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance

When required, enter parts orders, generate and follow-up parts quotes

Work with IT departments at customer sites for proper equipment networking

Contribute to the establishment of a professional service team at the company

Responsible for creating documentation and electronic reference material to support the field service of products. Specifically, installation and troubleshooting manuals

Participate in product design activities representing design for serviceability and product quality representing both internal customers and end users

Interact with the engineering, quality and operations team to drive the resolution of technical issues

Executes other ad-hoc projects as assigned by manager

Qualification

MRI operationsBiomedical EngineeringField service experienceQuality management systemsTechnical communicationMulti-taskingCustomer focusCritical thinkingOrganizational skillsTeamwork

Required

B.S. in Biomedical Engineering, Biotech, Electrical Engineering, or Electronics related fields or equivalent experience

Ability to travel on short notice in the US 80% of the time

Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with health care professionals and Scientists that possess advanced Degree

Strong multi-tasking skills, self-sufficiency, resourcefulness is a must for this exciting, fast paced environment

Good critical thinking and analytical troubleshooting and problem skills

Demonstrated ability to work as part of a team and independently with strong initiative and accountability

Excellent verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner

Excellent organizational skills with ability to follow through, and meet deadlines within an entrepreneurial and customer-focused work environment

Working knowledge of quality management systems (ISO 9001 or ISO 13485)

Exemplify willingness and flexibility in working differing time shifts to accommodate customer needs