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Baptist Health · 8 hours ago

Senior Customer Success Manager, Hybrid, Technology and Digital, FT, 08A-4:30P

Florida, United States

Full-time

Hybrid

Senior Level

5+ years exp

Baptist Health is the region’s largest not-for-profit healthcare organization, known for its excellence in patient care and employee satisfaction. The Senior Customer Success Manager will align the organization's strategic objectives with operational processes, managing customer demand and ensuring technology initiatives support business success.

Hospital & Health Care

Responsibilities

Aligning an organization‘s strategic objectives with its operational processes

Understanding business needs and translating those into business architecture frameworks

Ensuring that technology initiatives support and drive business success

Working closely with business leaders, technology teams, and other stakeholders to optimize business processes

Balancing demand with capacity and improving the alignment between technology and business goals

Qualification

Customer Success ManagementBusiness ArchitectureBusiness AnalysisProcess ImprovementHealthcare Payer ProcessesStakeholder ManagementProject Proposal DevelopmentInnovationCommunication SkillsLeadership Skills

Required

Bachelors

Over 4+ years of experience in business analysis, process improvement, or a similar role that enhances organizational efficiency

Proven expertise in Customer Success Management, Business Architecture tools and processes

Comprehensive understanding of business architecture principles and methodologies to support strategic objectives

Skilled in business process modeling and aligning business strategies with operational goals

Managing stakeholder relationships to drive successful outcomes

Excellent communication and leadership skills

Ability to effectively translate complex technical concepts into clear, actionable business language for diverse audiences

Demonstrated ability to develop and present project proposals and design concepts

Curiosity to foster innovation

Humility to thrive as part of a team

Strong commitment to delivering impactful customer experiences in every interaction

Minimum Required Experience: 5 Years

Preferred

Advanced degree (or equivalent combination of education and experience) in Business, Information Systems, or a related field

Familiarity with healthcare payer business processes and strategic planning

Company

Baptist Health

Glassdoor3.8

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.

Founded in 1990

Coral Gables, Florida, US

10001+ employees