Sur La Table · 10 hours ago
General Manager
Carlsbad, CA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expSur La Table is a leading retailer with a focus on culinary products and experiences. The General Manager plays a key role in leading a high-performing team to enhance customer experiences and drive business performance in both culinary and retail sectors.
CookingElectronicsGiftHome Decor
Responsibilities
Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth
Remains knowledgeable by staying updated on products, utilizing available training, and seeking additional resources as needed
Ensure exceptional customer experience by leading a customer-focused culture
Uphold Sur La Table’s brand standards through outstanding service, store presentation, and culinary class execution
Address customer concerns and resolve issues to maintain satisfaction and loyalty
Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business
Analyze key performance metrics daily and leverage insights to optimize store performance
Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement
Oversee daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing any maintenance needs promptly
Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information
Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed
Qualification
Required
3+ years of retail management experience, preferably in a specialty or culinary retail environment
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals
Strong leadership skills with the ability to inspire, develop, and retain a high performing team
Excellent communication, problem-solving, and decision-making abilities
Passion for community engagement and providing exceptional customer experiences
Proficiency in Microsoft Office and retail management systems preferred
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays
Regular and predictable attendance
Company
Sur La Table
Sur La Table is an online store that sells table tops, cookware, bakeware, ovens, and kitchen tools for domestic use and gifting purposes.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Goldman
President
Recent News
2025-11-07
2025-10-31
Company data provided by crunchbase