Slalom · 2 hours ago
CX Transformation Director
Massachusetts, United States
Full-time
Hybrid
Director/Executive
$187K/yr - $281K/yr
10+ years expSlalom is a technology consulting company focused on enhancing customer experiences. The CX Transformation Director will lead complex programs to modernize service delivery and drive business development while advising clients on best practices in contact center modernization and digital transformation.
CollaborationConsultingIT ManagementManagement ConsultingProject Management
Responsibilities
Design solution and oversee large, multi-workstream contact center transformation programs
Drive business development through proactive pursuit leadership, proposal creation, and client relationship management
Partner closely with sales teams to deliver against revenue targets of $5M+
Shape the direction of our Contact Center Transformation capability by identifying market trends and developing reusable frameworks
Publish thought leadership and represent the brand in industry forums
Advise C-suite and senior stakeholders on best practices for contact center modernization, CCaaS implementations, digital, telephony, AI enablement, and workforce optimization
Act as the senior consulting team leader to conduct workshops, current state assessments, gap analysis, future state design, detailed design and configuration, change management, and solution implementation
Mentor and coach team members, fostering growth and operational excellence
Qualification
Required
10+ years in contact center strategy, operations, consulting or transformation
In-depth experience in consulting or project leadership within contact centers going from on-prem to cloud-based technologies
Understanding of technology enablement (CCaaS, AI, CRM, IVR, digital self-service, agent desktop, knowledge management, quality management, and workforce management), without requiring hands-on technical work
Proven ability to lead enterprise-scale programs, manage employees, and influence senior decision-makers
Experience owning revenue targets and driving pursuit strategies
Willingness to travel 25–50%, varying by month
Preferred
Financial Services, Public Sector, Healthcare, Retail, Travel/Hospitality
Benefits
Meaningful time off and paid holidays
Parental leave
401(k) with a match
A range of choices for highly subsidized health, dental, & vision coverage
Adoption and fertility assistance
Short/long-term disability
Yearly $350 reimbursement account for any well-being-related expenses
Discounted home, auto, and pet insurance
Company
Slalom
Slalom Consulting is a business and technology consulting firm that designs and builds strategies and systems to help its clients
10001+ employees
H1B Sponsorship
Slalom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (258)
2023 (250)
2022 (614)
2021 (254)
2020 (220)
Funding
Current Stage
Late StageTotal Funding
$1.69M2013-04-12Series Unknown· $1.69M
Leadership Team
Brad Jackson
CEO
John Tobin
Co-Founder and Executive President, EMEA & APAC
Recent News
2025-12-11
2025-10-22
Research & Development World
2025-10-21
Company data provided by crunchbase