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Brilliant Earth · 10 hours ago

Jewelry Consultant

Scottsdale, AZ

Full-time

Onsite

New Grad, Entry Level

Brilliant Earth is a rapidly growing e-commerce jeweler focused on creating a more transparent and sustainable jewelry industry. The Jewelry Consultant role involves providing exceptional customer experiences through in-person and virtual sales, guiding customers in their purchasing decisions, and achieving sales targets in a fast-paced environment.

CommunitiesJewelryLifestyleSocial Media

Responsibilities

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries

Call customers to confirm showroom appointments and answer any pre-appointment questions

Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security

Open and/or close the showroom and waiting area

Use our ERP system to manage your tasks and communicate cross-functionally

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

Qualification

Sales strategiesCustomer experienceProduct knowledgeCommunication skillsTeam collaboration

Required

Ability to work a full-time schedule that includes weekend days

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets

Proactively greet, check-in, and assist customers in the purchasing process

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries

Call customers to confirm showroom appointments and answer any pre-appointment questions

Review customer feedback surveys and online reviews

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests

Open and/or close the showroom and waiting area

Use our ERP system to manage your tasks and communicate cross-functionally

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

A passion for the customer

A drive to exceed goals

Attention to detail

Strong communication skills

Ability to collaborate effectively with team members

Benefits

Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!

Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.

Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!

Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!

Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.

Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.

Sales Incentive Programs. Incentive programs to recognize and reward sales performance.

Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!

Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!

401k match. We know that saving for the future is important. That's why we offer a generous 401k match.

Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year.

Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.

Disability and Life insurance. 100% employer-paid.

Pre-Tax Commuter Benefits.