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Hanwha Vision America · 6 days ago

Application System Engineer

Teaneck, NJ

Full-time

Hybrid

Mid Level

$50/hr - $55/hr

3+ years exp

Hanwha Vision America seeks a highly experienced System Application Engineer to join our support team. In this position, you’ll be responsible for post-sales incidents and problem escalation, focusing on identifying root causes and providing resolutions in complex environments.

Security

H1B Sponsor Likely

Hiring Manager

Elizabeth Naraine

Responsibilities

Reproduce, document, and report product issues escalated from technical support or Field Applications Team to Product Managers

Test, document, and deploy workarounds for fixes in development

Update and manage the issue log

Own complex support cases for business-critical customers

Serve as Subject Matter Expert regarding the Hanwha Vision product line

Providing Product training to the Technical Support Team, focusing on best practices in troubleshooting and product configuration

Qualification

Network-based security systemsRoot Cause AnalysisIncidentProblem managementCCNA/CCNE/Network +Linux +Cloud CertificationCustomer-facing experienceKorean LanguageCommunication skillsTime managementSelf-motivated

Required

Previous Experience in customer/end-user-facing roles

Korean Language required

Ability to travel on short notice. Travel (15-25%)

Excellent understanding and troubleshooting capabilities of intricate network-based security systems

Proven Aptitude in Root Cause Analysis

Excellent ability to communicate complex ideas both verbally and in writing

Certifications in

CCNA/CCNE/Network +

Linux +

ASW or other Cloud Certification

In-depth knowledge of Incident and Problem management

Self-motivated and proven time management capabilities

Preferred

3-5 years' experience supporting IP-based security systems or a related industry preferred

Company

Hanwha Vision America

Hanwha Vision offers a comprehensive line of security and video surveillance solutions which include IP cameras that support up to 8K resolution, a video management system, video and audio analytics, multi-sensor technologies and device integration with a host of 3rd party application providers.

Founded in 1952

Seongnam, Kyonggi-do, KOR

201-500 employees

http://www.hanwhatechwin.com

H1B Sponsorship

Hanwha Vision America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2024 (4)

2023 (3)