LG Electronics · 1 month ago
Senior E-commerce MOR/SOR Operations Manager (Bilingual English/Korean)
Englewood Cliffs, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $175K/yr
10+ years expLG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. The Senior E-Commerce MOR/SOR Operations Manager will lead the strategic and operational management of LG’s MOR/SOR platforms, ensuring the accuracy, compliance, and efficiency of all post-purchase processes across eCommerce and sales operations.
Consumer ElectronicsElectronicsHardwareTelecommunications
Responsibilities
Lead the full product lifecycle for MOR/SOR, including roadmap development, requirement definition, and release management
Oversee system architecture and monitoring frameworks, ensuring reliability, scalability, and operational compliance
Drive strategy and improvements for AR/AP/GL financial modules, ensuring seamless integration and data accuracy
Provide oversight of fraud prevention workflows, including alerts, chargebacks, and dispute resolution; lead escalation governance and analytics
Oversee refund, order adjustment, store credit, and reward processes to ensure accuracy, timeliness, and policy adherence
Lead resolution of operational exceptions and partner with the Order Management team to remove blockers impacting customer experience
Facilitate the weekly MSOR scrum to ensure cross-functional alignment and timely issue resolution
Lead data validation and reconciliation processes to maintain integrity across order, payment, and financial reporting systems
Manage backend dashboards and monitoring tools to identify operational risks and proactively address system failures or anomalies
Design, evaluate, and refine business processes that support post-purchase accuracy, efficiency, and compliance
Strengthen back-office operations, including fraud management, refunds, escalations, and reward governance
Drive continuous improvement initiatives, ensuring alignment with audit requirements, security standards, and operational best practices
Serve as the primary liaison for Finance, Accounting, AR/AP, and external vendors to support reconciliation, reporting, and payment operations
Manage partnerships with Payment Service Providers (PSPs), overseeing issue resolution, compliance alignment, and performance optimization
Work closely with Technology and Customer Support teams to maintain operational readiness and elevate customer experience across order systems
Qualification
Required
Bachelor's degree in Accounting, Business, eCommerce, or a related field
10+ years of experience in eCommerce operations, technical operations, financial systems, or order management; experience leading teams strongly preferred
Bilingual in English and Korean
Demonstrated expertise in MOR/SOR processes, AR/AP/GL financial modules, and post-purchase transaction workflows
Advanced proficiency in data analysis, reconciliation, and operational reporting
Proven ability to lead cross-functional programs involving Operations, Finance, Tech, Accounting, and external partners
Strong understanding of fraud governance, payment workflows, chargebacks, and dispute management
Experience managing product roadmaps, system enhancements, and release cycles within a technical environment
Exceptional communication, organizational, and stakeholder management skills
Benefits
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Company
LG Electronics
LG Electronics manufactures a wide range of products including televisions, smartphones, and home appliances.
10001+ employees
H1B Sponsorship
LG Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (27)
2023 (19)
2022 (10)
2021 (10)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-04-18Post Ipo Debt· $800M
2023-02-01Post Ipo Equity· $0M
2003-01-10IPO
Leadership Team
Don Kwack
President and CEO
Hwan Yong
President & CEO - Air Conditioning & Energy Solution Company
Recent News
PR Newswire
2026-01-11
2026-01-11
Company data provided by crunchbase