ATCC · 11 hours ago
Desktop Support Specialist
Gaithersburg, MD
Full-time
Onsite
Entry Level
$60K/yr - $65K/yr
1+ years expATCC is a leading nonprofit biological resources and standards organization, seeking a Desktop Support Specialist to provide technical assistance and support for computer systems, hardware, and software. The role involves troubleshooting issues, performing installations, and delivering exceptional user support to ensure smooth daily operations.
AssociationBiotechnologyHealth CareManufacturingNon Profit
Responsibilities
Technical Support: Respond to user inquiries for software and hardware issues via phone, email, and messaging applications
System Maintenance: Install, configure, and repair personal computers, peripherals, and software upgrades; run diagnostics as needed
Troubleshooting: Resolve issues on laptops, desktops, tablets, and smartphones; assess problems and escalate when necessary
Inventory & Documentation: Track hardware and software inventory and log support tickets accurately
User Assistance: Provide training and guidance to system users to ensure efficient technology use
Qualification
Required
High School diploma and 1 or more years of experience or equivalent experience required
Strong troubleshooting skills for hardware, software, and core network services (internet, printing)
Proficient with operating systems, applications, and peripheral devices
Excellent communication and customer service skills
Demonstrated adaptability, attention to detail, collaboration, and technical proficiency
Ability to maintain daily operations of internal technology systems and equipment
Experienced in resolving user issues for software and hardware
Skilled in installations, modifications, and repairs of PCs and peripherals
Competent in providing technical assistance and user training
Hands-on experience with PC hardware/software installation and upgrades
Knowledge of minor programming, diagnostics, and system configuration
Expertise in troubleshooting across laptops, desktops, tablets, and smartphones
Ability to configure operating systems and applications (word processing, database, spreadsheets)
Preferred
Intermediate knowledge of Windows Client OS, Microsoft Office, and PC hardware repair
Benefits
Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, & paid parental leave
Work life balance with Paid Holidays and PTO
Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
Employee Assistance Program offering around-the-clock counseling
401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
Exceptional career advancement opportunities, recognition, and rewards
Corporate bonus program
Company
ATCC
ATCC global biological materials resource and standards organization.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$92.5MKey Investors
National Institutes of HealthVirginia Business Ready Sites ProgramBiomedical Advanced Research and Development Authority (BARDA)
2024-10-23Grant
2024-09-12Grant
2024-01-04Grant· $87M
Leadership Team
Scott C. Boller, CPA
Chief Financial Officer
Robert Gowin
Chief Operating Officer
Recent News
synbiobeta.com
2025-11-27
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