Upstart · 4 hours ago
Senior Product Designer, Servicing Auto
United States
Full-time
Remote
Senior Level
$162K/yr - $224K/yr
7+ years expUpstart is the leading AI lending marketplace that partners with banks and credit unions to provide affordable credit. As a Senior Product Designer for Servicing Auto, you will create user journeys and workflows, lead research, and design tools that enhance borrower experiences and streamline servicing operations in the auto loan sector.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Create user journeys, workflows, prototypes, and polished mockups that define how borrowers understand payments, navigate hardship, engage with support, and move through delinquency, collections, and recoveries across all loan products, including auto
Lead research, discovery, and usability studies with delinquent borrowers, customer support agents, servicing operations, and auto specialists to understand expectations, pain points, and real-world operational workflows
Translate complex regulatory, compliance, and operational requirements into intuitive experiences for borrower communications, agent tools, AI-agent interactions, and auto-specific servicing processes such as insurance verification and collateral management
Partner with product and engineering teams to design tools that improve recovery outcomes, reduce servicing and operational burden, and strengthen empathy, trust, and clarity in every borrower interaction
Shape internal tools and AI-assisted workflows that support collections and recoveries, automate repetitive tasks, increase accuracy in data-heavy environments, and scale servicing operations
Use qualitative and quantitative data to validate design decisions, refine borrower and agent workflows, and improve comprehension, accuracy, and efficiency in high-stakes, detail-critical servicing scenarios
Contribute to a unified design system that supports accessible, consistent patterns across borrower-facing servicing experiences, agent platforms, and operational tooling
Produce clear design artifacts that drive alignment across product, engineering, operations, risk, compliance, and vendor partners
Qualification
Required
7 or more years designing customer-facing or enterprise digital products, with experience simplifying complex workflows and data-dense systems
Demonstrated expertise designing for responsive web and, ideally, native mobile or tablet workflows used in operational environments
Strong portfolio showing end-to-end design thinking grounded in user insight, clarity, and system-level reasoning
Skilled with Figma and research tools such as Usertesting, Maze, or Lookback
Experience collaborating with cross-functional partners in technical, risk, or compliance-driven domains
Strong communicator who can articulate tradeoffs, share work with clarity, and build alignment across engineering, operations, and business teams
Preferred
Experience designing for fintech, lending, credit servicing, customer support, or other regulated industries
Familiarity with collections, recoveries, auto servicing workflows, or financial hardship experiences
Comfort designing products in environments with vendor integrations, AI-assisted workflows, or multi-modal communication channels
Ability to navigate ambiguity while designing for accuracy, transparency, and trust in high-stakes decision spaces
Depth in accessibility and inclusive design, especially in contexts where comprehension, clarity, and emotional sensitivity
Benefits
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
2025-12-17
The Motley Fool
2025-12-12
The Motley Fool
2025-12-05
Company data provided by crunchbase