Wheeler Staffing Partners · 5 days ago
Patient Access Supervisor
Little Rock, AR
Full-time
Onsite
Mid, Senior Level
$43K/yr - $65K/yr
4+ years expWheeler Staffing Partners is seeking a Patient Access Supervisor for a full-time, onsite role in Little Rock, Arkansas. This position oversees daily operations within Patient Access, providing leadership, training, and support to staff across multiple registration and scheduling functions.
Human ResourcesInformation TechnologyOutsourcingRecruitingStaffing Agency
Hiring Manager
Brianna Nava
Responsibilities
Provide daily support, mentoring, and training to new and existing Patient Access staff
Assist with escalated issues and ensure timely resolution
Participate in short- and long-term planning for all registration process areas, including Admitting, Centralized Scheduling, Emergency Department, and onsite/offsite clinics
Maintain positive customer service and guide staff in resolving patient or workflow concerns
Enforce departmental policies, procedures, and work rules; assist in implementing new policies
Monitor daily activity and prepare performance and metric reports, including financial clearance and special projects as assigned
Perform Patient Access functions as needed to support departmental operations
Collaborate with leadership to ensure operational goals and service standards are met
Interview, hire, train, and develop staff
Plan, assign, and direct daily work
Conduct performance evaluations and provide coaching and corrective actions as needed
Address employee concerns and support problem resolution
Directly supervise Patient Access Representatives I–IV
Qualification
Required
High School Diploma or equivalent required
4+ years of experience in a medical facility, health insurance, or related setting required
Strong interpersonal, organizational, and leadership skills
Proficiency in healthcare information systems
Thorough understanding of Revenue Cycle Management and regulatory requirements
Effective verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Preferred
College degree preferred (Business, Accounting, Medical Administration, or related field)
5+ years of Patient Access experience preferred
2+ years in a supervisory or lead role preferred
Company
Wheeler Staffing Partners
Wheeler Staffing Partners provides business process outsourcing, RPO, direct-hire, contract, recruitment consulting and HR services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Timothy Wheeler
Chief Executive Officer, Founder
Brittany Lee-lineback
Recruiter -Wheeler Staffing Partners
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