Ellucian · 6 hours ago
Associate, Support Technician (Windows/Desktop troubleshooting Exp Required, Onsite - Otterbein University, OH)
Westerville, OH
Full-time
Onsite
Entry Level
1+ years expEllucian is a global market leader in education technology, partnering with over 2,800 customers across 50 countries. As an Associate Support Technician, you will provide front-line technical assistance, troubleshoot complex issues, and support classroom and AV technology, ensuring a high level of customer service across the campus community.
EducationEnterprise Resource Planning (ERP)Information TechnologySoftware
Responsibilities
Use strong communication and interpersonal skills to create a positive user support experience
Diagnose, troubleshoot, and resolve technical issues related to computers, software, AV equipment, and classroom technology
Provide in-person support across campus, ensuring timely and professional responses to user needs
Support audiovisual (AV) systems in classrooms, meeting spaces, and campus events, including projectors, microphones, displays, and related instructional technologies
Install, configure, and repair computers, peripherals, and related hardware and software
Assist with classroom and lab technology maintenance and setup
Participate in technology rollouts, including computer and laptop deployments
Test and evaluate new hardware and software for compatibility, efficiency, and reliability
Respond to client inquiries and escalations with clear communication and effective troubleshooting
Provide consultative support and basic training to faculty, staff, and students
Maintain accurate documentation of processes, procedures, and technical solutions
Deliver customer service consistent with Ellucian’s service standards
Communicate updates and completion details for assigned cases and tasks
Qualification
Required
1-2 years of technical support experience or equivalent education/skills
Strong problem-solving abilities with a focus on identifying root causes and resolving issues effectively
Experience troubleshooting both Windows (10/11) and macOS environments
Proficiency with Microsoft Office 365 and related applications
Hands-on experience supporting and troubleshooting audiovisual technologies
Excellent customer service skills with the ability to engage diverse user groups
Strong written and verbal communication skills
Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment
Capability to work both independently and collaboratively
Preferred
Experience with Microsoft Intune is highly desirable
Benefits
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy- caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
Company
Ellucian
Ellucian delivers the software, services, and insights that help your institution thrive.
1001-5000 employees
H1B Sponsorship
Ellucian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (27)
2023 (28)
2022 (31)
2021 (33)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$1.6B2021-06-14Acquired
2020-09-17Debt Financing· $1.6B
Leadership Team
Laura Ipsen
President and CEO
Joe Sallustio
Chief of Industry Engagement & Senior Vice President
Recent News
Company data provided by crunchbase