Leading IT · 1 month ago
Client Success Manager
Woodstock, IL
Full-time
Onsite
Mid Level
$55K/yr - $60K/yrLeadingIT is a growing, security-focused managed service provider (MSP) that values clarity, accountability, and alignment in its operations. The Client Success Manager will serve as a key client-facing role, working directly with clients to understand their business needs and ensure alignment with technology solutions, while also collaborating with internal teams to enhance client relationships and satisfaction.
ConsultingFinTechInformation TechnologyPaymentsRisk Management
Responsibilities
Serve as the main point of contact for clients and build long-term, trusted relationships
Proactively engage with customers to understand their goals and challenges
Assist with onboarding new clients
Represent the customer's needs to internal teams like product and development
Drive customer satisfaction, loyalty, and account growth
Qualification
Required
Strong knowledge of IT services
Previous account management experience
Excellent communicator and presenter — equally comfortable with CEOs and technicians
Preferred
Former experience with an MSP is highly valued!
Business background is a plus!
Benefits
Ascension plan if applicable
We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
We match 5% of your contributions to Guideline 401k – value of 5% of salary.
Open Door PTO policy
Company provided gear as well as company clothing.
Company
Leading IT
Leading IT is a firm that offers consulting to the fintech sector, project management, risk management, and payment solutions.
Founded in 1998
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase