Garmin · 4 hours ago
Marine/RV Field Service Engineer 2
Miami Beach, FL
Full-time
Onsite
Mid Level
4+ years expGarmin is a leading company in the marine and RV product sector, seeking a Marine/RV Field Service Engineer 2. In this role, you will provide technical support and training for Garmin's marine and RV products while collaborating with customers and partners to ensure product quality and functionality.
Consumer ElectronicsConsumer GoodsElectrical DistributionElectronics
Responsibilities
Resolve internal, external, and commercial marine/RV Product Support inquiries
Become highly knowledgeable in specifications, capabilities, and operation of Marine/RV segment products
Manage product issue cases encompassing all of the marine/RV segment
Analyze, monitor, document, communicate and report marine/RV product quality trends
Partner with Quality and Engineering departments to convey impact of field and customer reported issues while documenting and communicating resolution to the Product Support organization
Use strong written and verbal communication skills to summarize and explain complex hardware and software issues to engineering and other relevant product groups locally and globally
Develop and own marine/RV support training related to installation, calibration, set-up and operation
Travel to customers facilities to provide regular on-site support of Marine/RV Installations
Mentor and train new/developing Field Service Engineers
Review owner’s manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Identify and recommend improvements in Garmin marine/RV products, documentation, and procedures
Create regular monthly reports for on-site support
Accompany Sales on OEM and dealer sales calls and assist in the specification of Garmin or Fusion Entertainment products for sales quotes
Fluently assist customers in English and Spanish
Provide on-site support via International and domestic travel (50%)
Act as embedded Garmin technical representative to ensure installations meet Garmin standards for quality and functionality
Maintain professional and courteous demeanor with all OEM personnel
Respect and observe the rules and policies of the OEM while onsite
On-site support of Marine/RV OEM Installations and troubleshooting in manufacturing environment
Verify reported defective products at Customer’s facility
Train customer’s associates in the installation and operation of Garmin Marine/RV, Fusion Entertainment equipment and other related items
Meet all of productions needs related to Garmin including:
Coordinate schedule with the production line and sea trials
Resolve problems that arise
Adjust priorities at a moment’s notice
Maintain communication with Garmin headquarters including:
Document and complete reports on the work performed
Report failures and track trends
Qualification
Required
Associate's Degree or equivalent military/trade school, or NMEA certification AND a minimum of 4 years of experience, performing a role substantially similar to the essential functions of this role, including 4 years installation and troubleshooting OR an equivalent combination of education and relevant experience
Ability to travel to customer, OEM, manufacturing locations or other Garmin needed events
Strong ability to troubleshoot, install and resolve issues with Garmin Marine/RV products in office and field
Must demonstrate a high level of interpersonal and verbal and written communication skills to work effectively across functional and organizational lines
Must demonstrate a superior customer-oriented attitude
Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook
Must demonstrate an ability to prioritize and manage multiple tasks simultaneously
Must be team-oriented, possess a positive attitude and work well with others
Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
Driven problem solver with proven success in solving difficult problems
Excellent time management and follow-up skills
Superior organizational and analytical skills with keen attention to detail and quality
Fluency in English and Spanish
Preferred
Bachelor's Degree
4+ years of Garmin Marine/RV product installation experience
Previous experience in a Marine/RV OEM or installing dealer facility
NMEA Basic/NMEA Advanced Certification
Fluency in Portuguese
Benefits
Garmin's benefit program
Company
Garmin
WHERE DO WE START? How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989.
10001+ employees
H1B Sponsorship
Garmin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (61)
2023 (40)
2022 (85)
2021 (85)
2020 (76)
Funding
Current Stage
Late StageTotal Funding
unknown2007-01-04Acquired
Leadership Team
Doug Boessen
Chief Financial Officer and Treasurer
Amber Morgan
Global Partnerships & Engineering Business Development
Recent News
TechRadar.com
2025-10-07
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