Information Technology Support Technician jobs in United States
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TECEZE ยท 1 month ago

Information Technology Support Technician

positionMarshalltown, IA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

TECEZE is looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for their local infrastructure, users, and critical systems. The role focuses on ensuring smooth IT operations, continuity of services, and timely resolution of incidents while serving as the primary point of contact for IT-related issues at the site.

ComputerInformation TechnologyNetwork Security
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H1B Sponsor Likelynote
Hiring Manager
Harshik Gajjela
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Responsibilities

Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability
Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates
Monitor and coordinate critical service requests with remote teams and vendors as needed
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through
Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability

Qualification

IT support experienceWindows/Mac knowledgeITSM ticketing systemsPreventive maintenanceProfessional certificationsCommunicationDetail-oriented

Required

Proven experience in IT support, helpdesk, or desktop engineering roles
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals
Familiarity with ITSM ticketing systems and incident management processes
Ability to conduct preventive maintenance and security checks
Strong communication skills and ability to interact with end-users at all levels
Detail-oriented with strong documentation and reporting skills

Preferred

Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus

Company

TECEZE

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TECEZE offers a full spectrum of Information Technology services.
dateFounded in 2012
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://teceze.com

H1B Sponsorship

TECEZE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Thinesh Siva
Head of Technical Presales
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Company data provided by crunchbase