Rockland Trust · 1 month ago
Loan Operations Intelligent Information Manager
Middleboro, MA, United States
Full-time
Onsite
Mid, Senior Level
$92K/yr - $107K/yr
3+ years expRockland Trust is currently seeking an Intelligent Information/Collateral Operations Manager to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit. This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers while supporting strategic lending initiatives and driving continuous process improvement.
Payments
Responsibilities
Provide daily support and manage the activities associated with imaging loan documentation for the Bank's commercial, business banking, consumer, home equity and mortgage portfolios
Manage documentation and collateral release process for paid loans
Manage documentation and collateral maintenance for partial released loans
Manage UCC monitoring and termination processes
Manage title tracking and release processes
Oversee the storage of the Bank's collateral documents, such as notes, stocks, life insurance policies, etc
Manage the integrity of the collateral data in Horizon
Manage and/or Develop as necessary third party vendor activities related to outsourced functions
Manage Record Retention requirements both physical and electronic related to the functions within Collateral Operations
Collaborate with business partners and risk for process consistency
Ensure compliance with applicable federal and state loan servicing regulations and accounting principles
Manage operational performance against Quality and SLA expectations aligned with KPI and KRI criteria and industry best practices
Maintain system functionality and data integrity within processing and ancillary systems
Promote a positive and collaborative work environment with a focus on team development
Advance colleagues through coaching and performance management. Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly
Team with internal business partners in analyzing, identifying, developing and implementing methods of sustainable process improvement
Demonstrate and promote high ethical standards and behaviors. Respect, promote, and value diversity
Qualification
Required
Bachelor's Degree required
Minimum 3 years in banking operations
At least 2 years in a managerial or leadership role
Familiarity with federal and state banking regulations
Advanced proficiency in Microsoft Office Suite
Excellent communication skills across all levels of management
Experience working with automation and third-party vendors
Strong business acumen and strategic thinking
Excellent comprehension skills
Proven leadership and talent development skills
Preferred
Experience with FIS Core Banking System preferred
Benefits
Health Insurance
Dental Insurance
A 401K and DC Plan for your retirement
LTD & Life Insurance
Day Care Reimbursement
Tuition Assistance for graduate and undergraduate programs
An award winning Wellness program
Company
Rockland Trust
Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
1001-5000 employees
H1B Sponsorship
Rockland Trust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (1)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-05-23IPO
Leadership Team
Jeffrey Tengel
Chief Executive Officer
Edward Jankowski
Chief Technology and Operations Officer
Recent News
2025-11-07
2025-10-28
Morningstar.com
2025-09-19
Company data provided by crunchbase