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Spectris · 1 month ago

Technical Customer Service Specialist

Pompano Beach

Full-time

Onsite

Entry Level

$24/hr - $27/hr

1+ years exp

Concurrent Real-Time Inc. is a provider of high-performance real-time computer hardware and software solutions for various markets. The Technical Customer Service Specialist will respond to customer-related issues, coordinate with technicians and engineers, and manage inventory to support maintenance contracts and repairs.

ElectronicsManufacturing

Responsibilities

Respond to emails from customers and provide updates on their issues. Position requires considerable coordination and follow-up with the customers. Must be proactive to obtain closure for all reported issues

Arrange phone calls between customers and field technicians to discuss reported issues. May require working with technicians and engineers, to ensure the proper personnel are involved

Work closely with hotline personnel to verify which customers have maintenance contracts and if their product is still under warranty

Ensure we have inventory to support current maintenance contracts. Locating inventory may require utilizing manufacturing inventory for critical customer down situations

Collaborate with test technicians and engineers to better understand certain issues, which may require support from our CCRT team and/or the supplier

Work with field personnel to identify failures and provide RMA’s for return

Process RMA’s and RTV for repair

Ensure repairs are tested and returned to customer

Establish and stock key inventory parts to provide advance exchange whenever possible

Assign barcodes to all incoming material prior to moving to point of use stock locations

Inspect and approve finished orders prior to moving to shipping for packaging

Scan and download final paperwork following shipment of orders

Respond to all field personnel emails for copy requests of needed documentation (CofC, CDS, test sheets, etc)

Assist in Shipping department

Install stencil and solder paste into Dek screen printer to apply solder paste to each side of board prior to parts placement

Load and set up all feeders and trays for the board type required for build