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Carrington Holding Company, LLC · 7 hours ago

Account Manager, II

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $65K/yr

2+ years exp

Carrington Holding Company, LLC is a provider of third-party originators and mortgage services. The Account Manager, II will facilitate communication and support for loan applications, ensuring compliance and excellent customer service throughout the loan process.

Financial ServicesReal Estate

Responsibilities

Main contact of communication and support between the Broker and the various departments and individuals of the company throughout the process of the loan, includes but not limited to Account Executive(s), Underwriting, Quality Control, Docs and Funding

Is responsible for excellent customer service

Pulls or verifies credit reports, flood certs and review appraisals as needed

Ensures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellation and declinations

Monitors incoming documents from Broker verifying the data collected and submitted by brokers

Obtains necessary stipulations from brokers and clears any stipulations prior to funding as required by underwriting

Proactively monitors pipeline to ensure timely funding of loans

Meets with Account Executives regarding their pipelines and updates the Account Executive daily

Communicates with the Broker at a minimum of every other day and updates all necessary parties

Enters required data in computer system and maintains the accuracy of the data

Informs the Broker and Account Executive about any discrepancies in the title, appraisals, credit, employment, income and other related items in the loan file

Orders Verifications of Employment and Deposit to assist with the prefunding QC process

Assists departmental support staff when necessary

Qualification

Wholesale Account ManagementMortgage Loan ProcessingRESPA Regulations KnowledgeCalyx Point ExperienceDataTrac ExperienceCustomer Service SkillsComputer SkillsOrganizational SkillsEffective Communication

Required

Maintains highly confidential information concerning loan applicants

FHA & VA background

Full knowledge of RESPA regulations as it pertains to the GFE

Requires high level of organizational skills and ability to work on several files simultaneously

Constant contact with borrowers, brokers, agent, loan officers and internal office staff

Significant coordination of various duties required. Office machines such as computer, copiers, fax machines. Sitting for extended time periods. Hearing and vision within normal range

Ability to communicate effectively both verbally and in writing

Excellent computer skills and working knowledge of Microsoft Office products

Ability to organize, prioritize workload, meet deadlines and handle detailed assignments

Strong customer service skills

A combination of education and experience equivalent to an associate's degree

Two to five years of experience as a Wholesale Account Manager or mortgage Loan Processor with multiple Brokers, Account Executives, Investors and loan products

Must demonstrate thorough knowledge of all aspects of wholesale loan production and mortgage loan processing