Princess Cruises · 17 hours ago
Director, Hotel Operations - US
Fort Lauderdale, FL
Full-time
Hybrid
Director/Executive
10+ years expPrincess Cruises is the world’s leading international premium cruise line and tour company, known for providing exceptional guest experiences. They are seeking a Director, Hotel Operations who will oversee hotel operations across the fleet, ensuring high standards of service and guest satisfaction while leading a team of hotel managers and crew.
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Responsibilities
Drive the strategic vision for hotel operations, ensuring alignment with Princess Cruises’ brand standards and guest experience goals
Provide guidance and direction over the strategic direction for the new concepts and experiences
Participates in the Itinerary planning process, ensuring that appropriate feedback is received from the vessels and future deployment issues are highlighted and addressed
Leverages Hotel Performance and other analytics reporting to proactively identify, quantify, and prioritize continuous improvement opportunities. Collaborating closely with functional leads across teams like F&B, Entertainment, Port Operations and Itinerary Planning
Oversee daily hotel operations across the fleet, including accommodation, food and beverage, guest services, and housekeeping, ensuring consistent delivery of premium service
Drives a high-performing, guest and crew centric culture focused on innovation, execution, growth, and development
Conducts regular ship visits to ensure the product delivery and guest service standards are always met
Is the main point of contact for the shipboard Hotel General Managers providing operational day to day support
Lead, mentor, and develop shipboard and shoreside hotel teams, fostering a culture of excellence, accountability, and continuous improvement
Career development and coaching of upcoming senior shipboard hotel leaders
Participates in scheduling, succession planning, training, evaluation and development for all relevant shipboard personnel. Interview and approve, as well as give recommendations to senior shoreside hotel leaders
Monitor compliance with health, safety, and environmental standards, and ensure adherence to company policies and regulatory requirements
Works collaboratively with the other Director, Shipboard Operations to ensure fleet alignment, creating brand guidelines, standard operational procedures, KPI’s and targets for the entire fleet
Manage hotel operations budgets, control costs, and optimize revenue opportunities through effective resource allocation and operational efficiencies
Monitors and drives overall performance of the assigned ships to surpass established targets with a focus on NPS, revenue and other key guest satisfaction metrics
Responsible for annual planning and budgeting of over $10 million
Will work in conjunction with other Directors, Hotel Operations on annual financial planning
Qualification
Required
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Strategic planner, with an innovative, hands-on, practical management approach
Ability to provide leadership and motivation to employees in pursuit of company goals
Works independently and resolves questions from shore side and shipboard management
Cultivates an environment whereby the shipboard management team is motivated, knowledgeable and proactive
Flexibility to travel on short notice for operational shipboard visits
Ten years of extensive global customer services management within a hospitality environment
Five years of onboard cruise ship experience in a leadership position
Proven track record in managing large teams and complex operations
Experience in strategic planning, financial management, and compliance oversight
Demonstrated ability to drive operational excellence and deliver exceptional guest experiences
Preferred
Previous experience at a corporate level either in the cruise industry or in shoreside structures
Benefits
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Company
Princess Cruises
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company.
10001+ employees
H1B Sponsorship
Princess Cruises has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (9)
2022 (4)
2021 (13)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Carmen Corvos-Roig
Senior Vice President of Sales
Gustavo Antorcha
President
Recent News
2025-12-09
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