RedSail Technologies ยท 1 month ago
Manager, Product and Training Documentation
Shreveport, LA
Full-time
Hybrid
Mid, Senior Level
3+ years expRedSail Technologies is seeking a Manager for Product and Training Documentation to lead their documentation team. This role involves managing the documentation lifecycle, ensuring accuracy and compliance, while collaborating with cross-functional teams to deliver AI-enhanced documentation for internal users and customers.
Health CareInformation TechnologySoftware
Responsibilities
Leads the documentation team and establish documentation governance, standards, and workflows, ensuring SSOT is developed and maintained for knowledge content
Oversee content creation, review, publishing, and continuous improvement processes
Configure and optimize knowledge base for internal and external audiences
Use technology to author workflows, for secure portal delivery, and to connect product updates to documentation workflows
Apply AI tools (Microsoft Copilot, Azure OpenAI, etc) for content drafting, localization, and analytics
Ensure documentation aligns with product releases, compliance standards, and business goals
Manage version control, content lifecycle, and archival processes to ensure accuracy and compliance
Track and report KPIs: content usage, support deflection, adoption rates, and customer satisfaction
Collaborate with Training/Customer Education teams to maximize content reuse and consistency
Assist with Instructional Design for internal and customer product training
Mentor, develop, and evaluate documentation specialists
Qualification
Required
Bachelor's degree in Technical Communication, Information Systems, Computer Science, or related field
Equivalent combination of education and professional experience may be considered
3+ years of experience in technical documentation, knowledge management, or content strategy
3+ years in a leadership or management role
Expertise in structured content management and Single Source of Truth principles, including management and creation of customer-facing, self-service documentation
Proficiency in technical writing, style guides, and content governance
Excellent communication and collaboration skills across multiple business functions
Preferred
Familiarity with taxonomy design, metadata tagging, and search optimization
Experience leveraging AI for documentation processes (drafting, localization, analytics)
Proven experience implementing and managing documentation systems using Microsoft Dynamics 365 (Customer Service Knowledgebase, Product/feature data entities)
Strong working knowledge of the Microsoft Power Platform (Power Apps, Power Pages, PowerAutomate)
Company
RedSail Technologies
RedSail Technologies is healthcare, pharmacy, and governmental software solutions provider company.
501-1000 employees
H1B Sponsorship
RedSail Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (3)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & Partners
2024-06-13Private Equity
Leadership Team
Sonny Anderson
VP Development Operations
Recent News
Mobihealthnews
2025-10-23
2025-10-23
Company data provided by crunchbase