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CareSource · 3 hours ago

Provider Engagement Communications Analyst II - R11057

Ohio, United States

Full-time

Onsite

Mid Level

$63K/yr - $100K/yr

3+ years exp

CareSource is a healthcare organization focused on providing quality services to its members. The Provider Engagement Communications Analyst II is responsible for executing project plans and overseeing network provider engagement communications to ensure compliance and quality service delivery.

Health CareMedicalNon Profit

Comp. & Benefits

Responsibilities

Work collaboratively with team and other business areas to support both internal and external communications assuring execution of the Provider Engagement Strategy and meeting all compliance and regulatory standards

Maintain ongoing oversight of all Network Provider Engagement communications to ensure they are audited annually, providing the necessary and most current information and in the appropriate format to support our network partners/providers in working successfully with CareSource and providing quality service for our members

Assist business partners and subject matter experts to ensure network provider engagement communication materials delivers quality content which aids providers in meeting communication goals

Support operational effectiveness by assisting in development of communication templates, streamlining approval processes, and maintaining up-to-date communications

Support development and delivery of all accompanying materials and assets including communication collateral, P&Ps, SLAs and any other needed network provider engagement communication resources

Coordinate work with operational and clinical departments on key initiatives of the Network Provider Engagement portfolio, including initiating and leading activities to foster speed to market and quality of deliverables

Assist with network provider communication needs across current and new markets, strategic initiatives, process improvements, and general updates

Support program readiness for growth through the development of communication templates, initiatives and operational processes with the goal of scalability to multiple markets/lines of business and multiple provider types including traditional, non-traditional and specialty providers

Regular reporting and maintenance of ongoing communications to peers, leaders, and key stakeholders

Perform any other job-related instructions, as requested

Qualification

Managed care experienceProject managementMicrosoft Office SuiteSharePoint developmentGoal prioritizationWritten communicationVerbal communicationProblem-solving

Required

Bachelor's degree or equivalent years of relevant work experience is required

A minimum of three (3) years of managed care experience is required

Ability to execute small to medium project plans including business requirements gathering, definition/prioritization, project scope definition, identification and communication with SMEs and/or business owners, documentation, reporting strategy and change management process

Proficient in Microsoft Office Suite including Word, Excel and PowerPoint

Proficient in SharePoint use and site development

Effective identification of business requirements, assessment of proposed satisfaction to those requirements, and understanding the needs of business partners

Excellent written and verbal communication and interaction skills

Effective problem-solving skills with attention to detail

Ability to develop, prioritize and accomplish goals