Dun & Bradstreet · 8 hours ago
Principal Support Engineer (R-18319)
Jacksonville, FL
Full-time
Onsite
Lead/Staff
8+ years expDun & Bradstreet is a company that unlocks the power of data through analytics to create a better tomorrow. They are seeking a Principal Support Engineer to lead production operations for a large enterprise platform, provide hands-on support, and perform root cause analysis for incidents.
B2BEnterprise SoftwareSupply Chain Management
Responsibilities
Lead Production Operations for a large enterprise platform running in GCP
Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them
Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements
Provide hands-on Level 2/ Level 3 support for a platform running in GCP
Provide on-call support for any customer impacting Severity 1 or 2 incidents
Perform root cause analysis for any customer impacting Severity 1 or 2 incidents
Become an application SME and guide other team members in the platform functionalities
Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments
Learn new technologies to support the platform, as it evolves based on the organization technology goals
Qualification
Required
8+ years of experience providing application support in a quick paced environment
Experience with cloud computing platforms (Preferably GCP)
Strong analytical and problem-solving skills
Solid understanding of ITSM Fundamentals
Ability to quickly learn new technologies
Preferred
Experience in providing technology support for platforms running in GCP
Good Understanding of Java, IAM, LDAP, OKTA UID and Network concepts
Hands on experience in Linux, Splunk, Power BI, SQL (BigQuery) & NoSQL database, and JDBC
Good understanding on Data Caching technologies and Containerization in GCP
Exposure to ITMS tools such as ServiceNow, xMatters
Benefits
Generous paid time off in your first year, increasing with tenure.
Up to 16 weeks 100% paid parental leave after one year of employment.
Paid sick time to care for yourself or family members.
Education assistance and extensive training resources.
Do Good Program: Paid volunteer days & donation matching.
Competitive 401k with company matching.
Health & wellness benefits, including discounted Wellhub membership rates.
Medical, dental & vision insurance for you, spouse/partner & dependents.
Company
Dun & Bradstreet
Dun & Bradstreet offers business intelligence and data analytics solutions to support risk management, compliance, and growth strategies.
5001-10000 employees
H1B Sponsorship
Dun & Bradstreet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (18)
2023 (22)
2022 (33)
2021 (35)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$375MKey Investors
Black Knight
2025-03-24Acquired
2020-07-01IPO
2018-11-19Private Equity· $375M
Leadership Team
Stephen Tulenko
Chief Executive Officer
Michael Manos
Chief Technology Officer
Recent News
Jax Daily Record
2025-12-31
The Mortgage Leader
2025-12-31
PR Newswire
2025-12-31
Company data provided by crunchbase