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RahrBSG · 1 month ago

ERP Technical Services Manager

Shakopee, Minnesota

Full-time

Hybrid

Mid, Senior Level

$150K/yr - $170K/yr

4+ years exp

RahrBSG is a family-owned global leader in the craft beverage industry, and they are seeking an ERP Technical Services Manager to provide architectural and development leadership for their ERP system. The role involves leading the ERP development team, managing application updates, and collaborating with various stakeholders to enhance the company's ERP capabilities.

BrewingCraft BeerFood and BeverageManufacturingWine And Spirits

Responsibilities

Provide D365 ERP architectural leadership to the organization, emphasizing a unified technical architecture to support business strategies

Deliver technical thought leadership, design conceptualization, and technical documentation for the company’s overall D365 ERP architecture, ensuring adherence to documentation standards

Analyze problems/needs, research viable solutions using existing functionality, and implement, test, and present solutions; recommend customizations if necessary

Manage and lead the design, configuration, security, and delivery of various D365 ERP development components, including reports, interfaces, conversions, and implementation of custom solutions

Collaborate and consult on functional solutions and configuration items for testing, environment syncs, and/or project release for go-live deployment

Coordinate and manage the organization’s use of master files, roles, user views, data control, reporting, and data integrity

Manage ERP integrations with other business systems and third-party applications

Oversee and execute custom development, enhancements, upgrades, and ongoing maintenance projects to meet business requirements

Oversee methods and procedures to monitor and test D365 ERP system performance and provide performance statistics

Review automation opportunities leveraging ERP and Power Platform

Plan and execute ERP-related projects, including migrations, upgrades, and new module implementations

Ensure projects are delivered on time, within scope, and budget

Lead and mentor ERP technical staff, including developers and technical services team members

Cultivate a culture of teamwork, empowerment, professional development, continuous improvement, and a mindset to drive projects to completion

Partner with internal/external stakeholders, understand business goals and technical direction to translate them into D365 ERP architectural solutions

Partner with Enterprise Architects, IT operations, BA teams, Security and business stakeholder functions to ensure availability, reliability, and scalability of D365 ERP

Develop and manage relationships with key vendor partner projects and resources

Establish best in class D365 ERP architecture and functionality by keeping abreast of new system opportunities, methodologies, and best practices, ensuring that self-development is prioritized to meet the changing needs of the business

Promote prioritization, workload management, cross-training, and code reviews as part of team standards

Perform other duties and responsibilities assigned to support the company and its operational needs

Qualification

D365 ERP architectureX++ developmentPower PlatformProject managementIntegration developmentData analyticsDevOps processesCuriosityCollaboration skillsCommunication skillsInterpersonal skills

Required

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

4+ years of experience in D365 ERP architecture and design

Required to have a minimum of four years' extensive experience in development within the D365 ERP Finance and Operations environment

An experienced and innovative initiative-taker with strong collaboration skills to partner effectively across diverse cross-functional teams

Technical expertise in solution design and development, application support, and ERP architecture, combined with strong business acumen

Excellent written and oral communication skills with the ability to convey complex technical concepts and findings in a clear, concise, and credible manner

Strong interpersonal skills with a proven ability to lead cross-team collaboration and build partnerships across internal and external constituencies

Demonstrated domain expertise in Finance, Supply Chain, and Logistics with the ability to lead cross-functional design ownership, define KPIs, and drive training and change management initiatives

Demonstrated success in all phases of the project life cycle with a history of executing effective project management and delivering results

Deep understanding of enterprise business system principles, including functionality, structure, operations, implementation, analysis, design, build, test, and deployment

Proven ability to manage relationships with vendors, consultants, IT teams, and internal stakeholders to achieve strategic objectives

Advanced knowledge of X++ development and extensibility, including cross-module standards, extensibility strategies, technical debt management, and design authority

Experience managing tools and DevOps processes such as UDE, Azure DevOps, and LCS, including orchestration of builds and releases, telemetry dashboards, and automated regression testing

Strong background in designing and managing integrations through event-driven architecture, API governance and versioning, bulk operations, SLA monitoring, zero-downtime releases, and security models

Expertise in data and analytics platforms such as Synapse Link, Fabric, ADLS2, and Purview, including ERP-to-Fabric strategy development, semantic model governance, capacity cost management, and data retention and archival processes

Experience leveraging Power Platform and Copilot Agents by establishing platform guardrails, designing agent patterns, creating automation roadmaps, and tracking business value

Proven ability to lead ERP security programs, develop incident response playbooks, and implement performance-aware security measures to ensure compliance

Demonstrated success in quality engineering through QA strategy development, test data management, performance and load testing, and defining release criteria and quality gates

Ability to work in a fast-paced, challenging environment where effective decision-making and rapid iteration are essential

A continually curious nature with a passion for technology and a drive to experiment with new tools and methodologies to benefit the business