Mejuri · 1 month ago
Lead Piercer (Part-time)
Newbury St, Boston
Part-time
Onsite
Mid, Senior Level
$27/hr - $35/hr
2+ years expMejuri is a modern fine jewelry brand committed to self-expression and responsible sourcing. As the Piercing Lead, you will elevate customer service and oversee the piercing studio, ensuring a high-quality experience for clients while maintaining safety and hygiene standards.
CrowdsourcingE-CommerceFashionJewelrySupply Chain Management
Responsibilities
Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education
Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction
Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios. Build a strong clientele in local market
Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary
Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio
Work closely with store staff to update the schedule and online booking service
Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information
Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure
On the sales floor you lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings
Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager
Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times
Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met
Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager & Store Services Team on all local laws and protocol updates
Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals
Support the check up and downsizing process for each individual client
Style, stack, and suggest products for piercing clients. Provide expertise and planning to enable client to design their own ear stack
Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio
Communicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc
Ensure all legislated paperwork and client record keeping is met and maintained at all times
Qualification
Required
2+ years experience with needle piercing
Experience working with threadless jewellery
Up to date with First Aid and Blood-borne Pathogens OSHA Certifications
Experience working with an autoclave or statim
Have or be registrable with local law enforcement or meet requirements by area for permits such as the 'Practitioner Registration', Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc
Understanding of local market piercing law requirements
Strong knowledge of health and safety protocols surrounding piercing procedures
Demonstrated understanding of service excellence in a consumer environment
Excellent communication & customer service skills
The desire to work in a fast paced, entrepreneurial environment
Preferred
Bonus: you have experience selling product at a fast growing company
Benefits
Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
Opportunity to utilize 401(k) & commuter benefits plans.
Comprehensive medical benefits including PMI, Cashplan, and Pension program
Paid time off – inclusive of vacation and sick days.
4 months of 80% parental leave salary top-up and personalized return to work plans.
You keep 100% of the tips you earn.
Regular feedback via performance reviews.
A robust in-house retail learning program
Generous product discount!
Company
Mejuri
Mejuri is a direct to consumer fine jewelry brand that introduces handcrafted, everyday jewelry without the traditional retail markup.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$28.04MKey Investors
New Enterprise AssociatesFelix Capital
2022-02-10Series Unknown
2019-04-25Series B· $23M
2018-09-04Series A· $5M
Leadership Team
Noura Sakkijha
Co-Founder & CEO
Majed Masad
President & Co-Founder
Recent News
500 global
2026-01-19
2026-01-16
2026-01-16
Company data provided by crunchbase