Implementation Specialist (SaaS Healthcare) jobs in United States
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Dossier - Digital Competency Management ยท 1 month ago

Implementation Specialist (SaaS Healthcare)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$50K/yr - $60K/yr
date2+ years exp

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. The Implementation Specialist will manage customer implementation projects, ensuring successful onboarding and system configuration while collaborating with cross-functional teams and engaging with customers.

Career PlanningHealth CareInformation TechnologySoftwareTask Management

Responsibilities

Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
Train customers on the use of the software, including best practices and workflow optimization
Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
Coordinate collaboratively with internal teams to meet project milestones
Ensure a smooth transition from implementation to Customer Success

Qualification

Project ManagementSoftware ImplementationHealthcare ExperienceCustomer ServiceEmpathyCuriosityConfidenceResilienceCritical ThinkingTime ManagementCommunication Skills

Required

Bachelor's degree
2+ years software implementation experience
Project Management
Critical thinking and problem-solving
Strong time management and organization
Excellent verbal and written communication
Empathy
Customer Service mindset and focus
Curiosity and self-motivation
Confidence and resilience

Preferred

Nursing Informatics degree IDEAL
Experience in a healthcare setting definitely a PLUS

Benefits

401(k)
Unlimited PTO
Health Insurance
100% remote! You can work from ANYWHERE!

Company

Dossier - Digital Competency Management

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Dossier is a cloud-based, healthcare competency management software that makes implementing, tracking, and monitoring thousands of competencies across healthcare departments and systems effortless.
dateFounded in 2000
location
Palo Alto, California, USA
people-size11-50 employees
web-link
http://www.dossier.com

Funding

Current Stage
Early Stage
Total Funding
unknown
2024-12-19Acquired

Leadership Team

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Geir Arnhoff
CEO
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Company data provided by crunchbase