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Stevenson University Online (Official Page) · 1 month ago

Student Success Coach (SUO)

Stevenson, MD

Part-time

Onsite

Mid Level

3+ years exp

Stevenson University Online (SUO) is seeking a Student Success Coach (SSC) to provide academic and holistic support for online students. The role involves advising students on course selection, monitoring academic progress, and contributing to retention initiatives to promote student success and graduation.

Higher Education

Responsibilities

Provide effective, regular, responsive, and proactive academic advising to assigned portfolio of new, continuing, re-admitted, and re-instated SUO students (advisees) to ensure their retention, success, and timely progress towards graduation

Monitor the progress of advisees and take appropriate action with regard to matters including, but not limited to, attendance verification, early alerts, grades, readmission, registration, SAP appeals, and progression toward completion/graduation

Assist advisees with learning and understanding the academic requirements needed for successful degree completion and assist them with developing their long-term academic plans in Student Planning

Assist advisees with learning how to register for courses and support their efforts as needed

Connect advisees to university resources and act as a liaison to all relevant internal and external resources and constituencies

Cross-train to provide general academic support for all SUO programs and serve as a backup to SUO SSCs as requested

Support the planning and delivery of SUO new student orientation

Establish effective partnerships and work collaboratively with SUO and University colleagues to support SUO student success and retention initiatives

Assist with developing and delivering activities and programming designed to meet the unique academic, career, and other needs of online SUO students

Maintain confidential records, collect data, and prepare reports as directed

Participate in University and SUO events related to recruiting, alumni relations, and orientation as requested

Support SUO operations, events, and initiatives as assigned

Identify general SUO student success needs and share them with the Director as possible topics for workshops, seminars, and other programming

Monitor enrollment, progression, and retention trends in assigned SUO programs, and report findings to Director

Maintain relationships with cohort partners as assigned to ensure needs and goals are being met

Collaborate with the Assistant Director, SUO Communications to maintain a communication schedule and identify timely and relevant student communications

Engage with the relevant academic program administrators and deans as requested to support planning course schedules and tracking course enrollment

Track advisees taking courses off-campus to support their future SUO course scheduling and progression plans

Serve as resource for faculty, academic program administrators, deans,, cohort representatives, and others regarding student issues and proactively identify and work collaboratively to resolve problems

Support the Registrar’s Office with identifying SUO students eligible for graduation

Meet or exceed performance goals and expectations

Attend all School and University convocations and meetings

Maintain integrity when handling sensitive and confidential information in accordance with the Family Educational Rights and Privacy Act (FERPA)

Demonstrate professionalism when working with students and colleagues, effective multi-tasking and prioritization, adherence to deadlines, and flexibility

Qualification

Academic advisingStudent retention strategiesData analysisMicrosoft OfficeConflict mediationEffective multitaskingCultural competencyCustomer serviceEducational assessmentProblem-solvingCritical thinkingCommunicationTeam collaboration

Required

Master's degree in education, counseling, student personnel/development, or a related field plus 3 years of experience in an educational setting performing student advising required, or equivalent combination of education and experience

Demonstrated success in problem-solving, critical thinking, effective multitasking, trouble shooting, decision-making, counseling, conflict mediation, and meeting deadlines

Knowledge and understanding of evidence-based approaches to student academic advisement, development, retention issues, trends, and programs

Demonstrated ability to exercise sound judgment, tact, and discretion, and to maintain confidentiality and integrity with handling sensitive and confidential information

Knowledge of rules, regulations, and laws regarding student records and ability to operate in accordance with the Family Educational Rights and Privacy Act (FERPA)

Excellent interpersonal, cultural competency, and networking skills, commitment to modeling inclusive behavior and promoting a culture of belonging, and demonstrated ability to communicate and work collaboratively and effectively with a wide range of constituencies in a diverse community

Excellent written and verbal communication skills

Proficiency in using Microsoft Office, student records systems, early alert monitoring systems, social media and web communications, and database systems

Demonstrated ability to work cooperatively with others and to provide excellent customer service to students, parents, and all members of the campus community

Willingness to learn

Demonstrated ability to work effectively in a collaborative, fast-paced work environment, to perform effectively with fluctuating workload, and to meet established deadlines

Self-motivated, flexible, and strong work ethic

Demonstrated experience in interpreting and applying academic policies

Demonstrated ability to work independently and as a member of a team

Experience implementing effective educational assessment practices

Ability to make sound decisions using individual discretion and independent judgment

Demonstrated ability to handle data and information with careful attention to detail and accuracy

Commitment to integrity, excellence, learning, and community

Ability to work evenings and weekends as needed

Ability to travel as needed

Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects

Reaching, standing, walking, keyboarding, grasping, talking, hearing, repetitive motions

Close visual acuity

Requires the ability to speak clearly and effectively for an extended period of time and additional hours for meetings/events, including evening and weekends

Not substantially exposed to adverse environmental conditions