City of Bentonville · 1 month ago
(1) Development Services Coordinator
Bentonville, Arkansas, United States
Full-time
Onsite
Mid, Senior Level
$25.65/hr - $28.22/hr
5+ years expThe City of Bentonville is seeking a Development Services Coordinator who will serve as the central point of contact for private development projects from initial inquiry through project closeout. This role involves providing customer service, coordinating technical reviews, permitting, and construction processes across multiple City departments.
EmploymentGovernmentNon ProfitPublic SafetyPublic Transportation
Responsibilities
Serve as the first point of contact for development inquiries from the public, homeowners, businesses, architects, engineers, and developers. Provide accurate information regarding City processes, zoning, GIS data, and permitting requirements. Coordinate and schedule pre-application, concept, and department meetings, either in-person or virtual
Set up and assist new users in eTrakit for all plan submittals. Conduct completeness checks on incoming submittals to ensure required documents and fees are provided. Prepare and maintain pre-construction checklists and link related permits and projects within eTrakit. Route final plats, easements, and other approval documents for Mayor’s signature using DocuSign and ensure electronic filing with the County
Schedule final inspections, and process as-built drawings, maintenance guarantees, and project closeout documentation. Schedule and coordinate one-year maintenance inspections
Oversee project workflows from Planning Commission approval through pre-construction, construction, and final inspection. Verify required submittals, approvals, and performance guarantees prior to scheduling pre-construction meetings. Schedule pre-construction meetings with developers, engineers, contractors, and all relevant City departments. Serve as initial City contact during construction to resolve coordination issues, process plan revisions, and ensure current approved plans are on-site by partnering with the applicable City Department(s)
Provide back-up assistance in processing departmental payments, vendor work orders, and travel and training requests through City systems. Process the collection and documentation of fee-in-lieu payments, guarantees, and other development related fees and cost estimates in eTrakit. Maintain accurate project records, correspondence and document archives in eTrakit and GIS
Provide secondary support in receiving and reviewing code enforcement-related inquires and requests through the City’s 311 System. Log construction-related concerns and support the identification of appropriate decision-makers. Assist in routing each concern promptly for review and resolution
Process departmental payments, vendor work orders, training, and travel requests through City systems. Collect fee-in-lieu payments and performance guarantees, ensuring approved cost estimates are on file. Maintain accurate project records, correspondence, and document archives within eTrakit and GIS systems. Route and track departmental mail and maintain organized filing of all project documentation
Receive and review incoming code-related inquiries from the City’s 311 GIS System. Receive and log construction-related concerns – such as site impacts, plan compliance questions, or construction-hour complaints from 311, phone calls, or walk-ins. Indentify the appropriate decision-makers – Planning, Engineering, Utilities, Building and Fire Safety, or other departments to ensure each concern is routed promptly for review and resolution. Ensure each request is accurately entered, categorized, and input to eTrakit for resolution. Communicate resolutions or next steps to complainants when appropriate, ensuring responses are timely, accurate, and aligned with department guidelines
Assist in workflows from Planning Commission approval through pre-construction, construction, and final inspection. Provide back-up support to the primary during high-volume periods or staff absence. Schedule pre-construction meetings with developers, engineers, contractors, and all relevant City departments. Serve as secondary City contact during construction to resolve coordination issues, process plan revisions, and ensure current approved plans are on-site by partnering with the applicable City Department(s)
Qualification
Required
High school diploma or general education degree (GED) and five (5) years related experience and/or training
Knowledge of some principles, practices, and methods of planning and/or public administration and laws
Knowledge of office terminology and business English
Proficiency in Microsoft Office Suite
Experience with Adobe Acrobat or Canva
Proficiency with operating phones, computers, televisions, printers, copiers, and A/V equipment
Ability to communicate clearly and effectively, both orally and in writing while maintaining composure under pressure
Effectively respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to read and understand a budget
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Valid Driver's License
Licensed Notary, or eligibility to obtain within 90-days of hire
Company
City of Bentonville
In Bentonville, it’s not unusual to pass a world-class museum, a bike trail, and a neighbor who still waves on the same morning.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase