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DHL eCommerce · 4 weeks ago

Employee Experience & Certified Learning Manager

Weston, FL

Full-time

Onsite

Senior Level

5+ years exp

DHL eCommerce is committed to fostering a positive and collaborative workplace, recognized as a Great Place to Work. The Employee Experience & Certified Learning Manager will drive strategies to enhance employee experience and engagement by collaborating with HR and cross-functional teams, utilizing data and feedback to develop impactful programs.

Transportation/Trucking/Railroad

Responsibilities

Design and execute employee experience strategies and support communications - including digital content for Smart Connect, presentations, and toolkits - to reinforce the DHL eCommerce culture and support initiatives across our offices, distribution centers and remote population

Lead the U.S. Employee Opinion Survey (EOS), overseeing survey setup, reporting, workshops, communications, and participation campaigns to increase understanding, engagement, and meaningful follow-up action

Administer the Great Place to Work (GPTW) survey and certification process, including application management, communications, and post-survey follow-up activities

Analyze employee feedback systems data results to identify trends and develop action plans that strengthen engagement, belonging, and overall workplace climate

Lead the full execution of the Certified Learning Program – DHL’s global initiative to drive culture and engagement – by planning and delivering the annual training calendar of virtual and in-person modules, managing the Supervisory Academy cohorts’, vendors and program logistics - ensuring consistent and high-quality learning experiences

Oversee Certified program participant enrollment, tracking, and progression across Foundation, Leadership, and Functional curricula by coordinating communications, managing the CEM Portal, and maintaining accurate records in Masters Control and myTalentWorld; prepare and deliver reports on program participation, performance, and certification outcomes

Manage budgeting, reporting, and annual forecasting for the Certified Program to ensure effective resource planning and global reporting

Manage the facilitator team, including scheduling, travel coordination, and logistical support for training delivery and Supervisory Academy launches

Remotely oversee daily operations of the Atlanta Learning Center, including training materials production, participants transportation, catering coordination, and facility-related activities in partnership with local Operations and other functions

Partner with Talent Management & Development and Employee Engagement teams to strengthen the Certified culture through targeted trainings, development initiatives, and engagement campaigns (e.g., Belonging, well-being, social responsibility, recognition, Attributes)

Qualification

Employee EngagementProgram ManagementData AnalysisMicrosoft PowerPointMicrosoft ExcelCommunication SkillsDigital Content SkillsTeam CoordinationInterpersonal SkillsCritical ThinkingProject ManagementLeadership ExperiencePositive Mindset

Required

Excellent communication, facilitation, and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels

Strong analytical and critical-thinking skills, with the ability to interpret data, identify trends, and translate insights into actionable recommendations

Advanced proficiency in Microsoft PowerPoint, Excel, and Word; ability to create high-quality presentations, reports, and dashboards

Strong design and digital content skills, with the ability to develop engaging communications across multiple platforms

Demonstrated project and program management experience, including the ability to lead cross-functional initiatives and manage multiple priorities with attention to detail

Experience managing or coordinating teams is strongly desired

Ability to work independently in a fast-paced environment with a proactive, solutions-oriented, 'can-do' mindset

Bachelor's degree HR, Business, Psychology, or related field required

5 to 7 years of experience in HR, Employee Engagement, or Organizational Development

2-3 years of leadership experience

Experience with survey tools and data interpretation